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What is buku?
Our cutting-edge digital tipping platform not only boosts the earnings of service personnel but also collects essential feedback from patrons. By utilizing this digital solution, employees can see an increase in their income without negatively impacting your hotel’s wage framework. Guests enjoy a customized tipping confirmation interface that encourages them to evaluate their experience and leave comments if they wish. With a few taps on their smartphones, cashless customers can easily submit a tip, rate their service, and share their thoughts in less than half a minute. Each transaction is carefully recorded to maintain a high level of transparency, accuracy, and security. Tipping is straightforward, as guests can use payment options like Apple Pay, Google Pay, or credit cards directly from their mobile devices. Adopting this modern method to recognize outstanding service with an enterprise-level digital tipping platform is something both staff and visitors will value, developed by buku. The system functions through a web browser, removing the necessity for any app downloads to enable tipping. Moreover, buku provides customizable options to ensure that the tipping policies align with your business’s standards, facilitating a smooth integration into your existing operations. This not only streamlines the tipping experience but also promotes a more connected and satisfied customer base, ultimately enhancing overall service quality. The ease and convenience of digital tipping can significantly elevate the guests' overall experience at your establishment.
What is Experience Hotel?
A growing number of emails are being read on smartphones, while many reservations are finalized on desktop computers, leading to difficulties in accurately assessing the revenue from your email marketing strategies. Fortunately, our state-of-the-art tracking system enables precise monitoring of all bookings generated by your email campaigns, capturing them whether they happen instantly or after a few days and accounting for various devices like tablets or computers. Alarmingly, research indicates that approximately 30% to 40% of travelers fail to report their concerns to your front desk, which can result in a lack of satisfaction and potentially negative online reviews. To combat this issue, we provide a robust database that centralizes individual guest information, making sure that all pertinent details are organized in one location. Furthermore, we implement unique identifiers such as email addresses, phone numbers, and passport numbers to effectively reduce duplicate records. This method not only enhances your insight into guest experiences but also significantly bolsters your capacity to address their needs promptly and efficiently. By streamlining the process of managing guest data, you can foster better relationships with your patrons and improve overall satisfaction rates.
Integrations Supported
Apple Pay
Google Pay
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
€2.5 per room per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
buku
Company Website
bukuglobal.com
Company Facts
Organization Name
Experience Hotel
Date Founded
2013
Company Location
United States
Company Website
www.experience-hotel.com