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Ratings and Reviews 0 Ratings
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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SquaretalkFlexibility is the cornerstone of effective communication. Squaretalk seamlessly integrates with hundreds of prominent business applications, establishing distinctive hubs for call centers globally. Designed for integration, this cloud-based contact center prioritizes speed, adaptability, and effortless connectivity. Utilizing predictive dialer technology, it enhances the efficiency of contact centers by feeding valuable data. Users can interact with leads through any device or application, promoting accessibility. Additionally, the platform allows for the creation and implementation of custom workflows in an engaging workshop setting. Our commitment to flexibility and remote work has been a fundamental aspect of our vision and culture, a reality that was underscored by the Covid-19 pandemic. This experience has reinforced the importance of enabling individuals and teams to adapt and deploy quickly within both remote and localized environments, ensuring productivity remains high regardless of physical location. The adaptability fostered during this time has forever changed the way we approach work and collaboration.
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IntradiemIntradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.
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Local Measure EngageEngage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.
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3CX3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.
What is bxp software?
At bxp, we are committed to building a tailored system that aligns perfectly with your organization’s aspirations, whether those involve improving customer contact management, streamlining marketing strategies, or increasing employee productivity. Our extensive experience in managing call centers enables us to communicate effectively and accurately assess your requirements. We provide an exceptional array of tools specifically designed for call centers, ensuring that regardless of your primary focus—be it enhancing performance, achieving greater efficiency, or maximizing profits—we have the solutions you need. This initial stage is vital and sets us apart from competitors; we emphasize the importance of meeting with you and your team to fully understand your goals. With our innovative ideas at the forefront, we collaboratively create a detailed plan for success. Building upon the insights gained during this phase, we will then move forward to construct your personalized Customer Relationship Management software. With a wide array of tools, a proficient team, and a wealth of experience, you can trust us to deliver a system that meets your exact requirements and adheres to deadlines. Our unwavering dedication to grasping your distinct needs guarantees that the final solution will significantly elevate your operational efficiency and drive your success. Ultimately, we strive to not only meet your expectations but to exceed them, fostering a long-lasting partnership that supports your growth.
What is CallMonitor?
CallMonitor is specifically designed for business executives, managers, and supervisors who rely on mobile call systems within their teams. This all-encompassing call monitoring software is packed with features aimed at boosting organizational efficiency while keeping you well-informed about communications. It provides essential insights and compelling statistics related to your company's telephonic interactions. Once CallMonitor is installed on your employees' devices, you can promptly start overseeing calls and conveniently access their call history, logs, recordings, and performance metrics via your web browser. Moreover, it comes with a customer database that monitors call trends for each client, allowing for a more personalized approach. With CallMonitor, you have the capability to examine the complete call history and logs of your workforce, facilitating effective supervision of your call center's activities. The software offers a wide range of statistics that support the effective management of your call center, and it also enables you to listen to recordings of each call made by your operators, thanks to its superior call recording features. This tool is indispensable for ensuring a high standard of accountability and performance evaluation among your team members, ultimately driving better results for your organization. Additionally, its user-friendly interface makes it easy for managers to navigate the various features, leading to more effective decision-making processes.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$10.99 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
bxp software
Date Founded
2005
Company Location
Ireland
Company Website
www.bxpsoftware.com
Company Facts
Organization Name
CallMonitor
Company Website
callmonitor.app/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics