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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is Geomant Wallboard?

Real-time and historical performance management solutions specifically designed for wallboards and agent desktops are crucial in today's call centers. By converting data into actionable insights, organizations can enhance their operational efficiency significantly. Optimizing workforce management is essential, as it empowers agents to be well-informed and self-managing in their roles. This strategy not only improves the overall customer experience but also delivers real-time performance metrics to adjust to changing demands effectively. Aligning all team members promotes a collaborative environment centered around providing outstanding service to customers. Whether agents are working remotely or in-office, a unified experience is essential for success. Achieving your operational objectives has never been more effective! Geomant Wallboard solutions excel at consolidating and displaying data from various sources. With certified connectors and extensive experience with multiple CRM platforms, we simplify processes for all stakeholders involved. Decision-makers are equipped with vital metrics across different platforms, offering a holistic view of operations. Furthermore, by granting your management team mobile access, they can effortlessly monitor business performance from any location, ensuring they stay connected and informed at all times. This enhanced level of accessibility revolutionizes management interactions with their teams and significantly boosts overall performance, paving the way for continued growth and success.

Media

Media

Integrations Supported

Avaya Cloud Office
IBM Watson
Inova
Jitsi
LUIS
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype

Integrations Supported

Avaya Cloud Office
IBM Watson
Inova
Jitsi
LUIS
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Geomant

Date Founded

1984

Company Location

United Kingdom

Company Website

www.geomant.com/end-user-solutions/wallboards-for-contact-centers

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

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