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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is NETSCOUT vSTREAM?

Achieving greater visibility in the management of performance, user experiences, and cybersecurity within virtualized environments is crucial. The vSTREAM virtual appliance from NETSCOUT enhances existing tools based on Adaptive Session Intelligence (ASI), delivering intelligent data visibility in both virtualized and cloud settings, much like what is achievable in traditional physical environments. This solution excels in monitoring essential service traffic across these infrastructures. Organizations are able to gain extensive visibility through large-scale deep packet inspection, which ensures that network and application performance is optimized while providing exceptional user experiences in virtual settings. By incorporating end-to-end visibility across data centers, multi-cloud platforms, and remote sites, businesses can guarantee high-quality user interactions wherever they may be located. In addition, the vSTREAM facilitates scalable and user-friendly packet-data visibility and analysis that integrates seamlessly with existing systems, offering ease of management while aligning with the financial strategies of the organization. This advantageous integration not only boosts operational efficiency but also empowers proactive decision-making, ensuring that service excellence is consistently maintained. Ultimately, this leads to a more resilient infrastructure that can adapt to evolving business needs.

Media

Media

Integrations Supported

Jitsi
MasterCare
NETSCOUT nGeniusONE
VMware NSX

Integrations Supported

Jitsi
MasterCare
NETSCOUT nGeniusONE
VMware NSX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

NETSCOUT

Date Founded

1984

Company Location

United States

Company Website

www.netscout.com/product/vstream

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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