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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is Nagios XI?

Oversees all essential infrastructure components crucial to operations, encompassing services, applications, operating systems, network protocols, metrics, and the overall network framework. Numerous third-party plugins exist to facilitate the monitoring of nearly all internal services and applications. This centralized dashboard offers a comprehensive overview of IT operations alongside business processes. The dashboards serve as a robust tool, enabling users to swiftly access third-party data and monitoring insights at a single glance. Specific views are designed to help users quickly find the most pertinent information available. Organizations can strategically plan for necessary infrastructure upgrades by utilizing automated, integrated trending and capacity planning graphs, ensuring they are not blindsided by outdated systems. In addition, IT personnel, business stakeholders, and end-users receive prompt alerts via email or SMS, which include details about outages, allowing them to address and rectify issues without delay. Such proactive measures can significantly enhance the overall reliability and efficiency of the IT environment.

Media

Media

Integrations Supported

24Cevent
AimBetter
BigPanda
Cherwell Software
CloudMonix
CoreStack
Datadog
EcholoN
GLPI
Jitsi
ManageEngine AlarmsOne
Nagios Log Server
Opsgenie
PagerDuty
Server Density
Splunk On-Call
StackState
SysAid
WebLOAD
xMatters

Integrations Supported

24Cevent
AimBetter
BigPanda
Cherwell Software
CloudMonix
CoreStack
Datadog
EcholoN
GLPI
Jitsi
ManageEngine AlarmsOne
Nagios Log Server
Opsgenie
PagerDuty
Server Density
Splunk On-Call
StackState
SysAid
WebLOAD
xMatters

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1995.00/one-time
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Nagios Enterprises, LLC

Date Founded

2007

Company Location

United States

Company Website

www.nagios.com

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Database Monitoring

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Dependency Tracking
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Permissions / Access Controls
Predictive Analytics
Prioritization
Query Analysis
Resource Optimization
Troubleshooting

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

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