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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is NetBeez?

Traditional network monitoring solutions primarily focus on device status, lacking the capability to identify performance issues from the end-user's viewpoint. In contrast, NetBeez offers comprehensive monitoring that captures network performance as experienced by users, enhancing both performance and availability. With its intuitive dashboard, NetBeez provides insights into both historical and real-time network performance metrics from various locations, users, and public cloud environments. To streamline troubleshooting processes, you can depend on a network of active, distributed monitoring agents. The range of NetBeez appliances, software endpoints, and Wi-Fi monitoring tools is designed to assess end-user experiences across WAN/SDWAN, Wi-Fi, and public cloud settings. This empowers network engineers with crucial data and insights necessary for effectively managing intricate network infrastructures. Dedicated hardware and software monitoring agents facilitate testing for both on-premises and remote networks from the user's perspective while also delivering key performance indicators related to service quality. Furthermore, specialized endpoints for Windows and Mac OS are available to support users working from home, ensuring a seamless experience in remote environments. This holistic approach to network monitoring ultimately leads to improved user satisfaction and operational efficiency.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Docker
ExtremeControl
Google Cloud Platform
Jitsi
KVM
Microsoft Azure
Nutanix AHV

Integrations Supported

Amazon Web Services (AWS)
Docker
ExtremeControl
Google Cloud Platform
Jitsi
KVM
Microsoft Azure
Nutanix AHV

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

NetBeez

Date Founded

2013

Company Location

United States

Company Website

netbeez.net

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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