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Ratings and Reviews 0 Ratings
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Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.
What is Orchid Link?
Cataleya's Orchid Link functions as a versatile, software-based Session Border Controller (SBC), designed to enhance real-time communication for both enterprises and service providers. It offers various deployment options, including on-premises installations and as-a-Service solutions, to meet diverse operational needs. The integration of WebRTC gateway capabilities allows seamless incorporation of web-based voice and video communications into existing SIP infrastructures, which facilitates the extension of communication services to web browsers while minimizing the need for extensive core infrastructure upgrades. Furthermore, the SBC emphasizes security through the use of DTLS for the secure initiation of sessions and SRTP for encrypting media, which protects interactions between WebRTC endpoints and SIP networks. Its advanced service-aware firewall serves as a proactive measure against potential cyber threats, ensuring that communication remains uninterrupted and secure. By delivering such a robust solution, Orchid Link significantly boosts communication efficiency and security for contemporary organizations, making it an essential tool in today's digital landscape. Ultimately, this adaptability and focus on security make Orchid Link a pivotal component for businesses looking to thrive in an increasingly connected world.
Integrations Supported
Amazon Web Services (AWS)
Dell Technologies Cloud
HP Advance
Jitsi
KVM
Microsoft Azure
Microsoft Teams
Supermicro CloudDC
VMware Cloud
Integrations Supported
Amazon Web Services (AWS)
Dell Technologies Cloud
HP Advance
Jitsi
KVM
Microsoft Azure
Microsoft Teams
Supermicro CloudDC
VMware Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
CALLSTATS I/O
Date Founded
2014
Company Location
Finland
Company Website
www.callstats.io
Company Facts
Organization Name
Cataleya
Date Founded
2014
Company Location
Singapore
Company Website
cataleya.com/orchid-link/
Categories and Features
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting