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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is Orchid Link?

Cataleya's Orchid Link functions as a versatile, software-based Session Border Controller (SBC), designed to enhance real-time communication for both enterprises and service providers. It offers various deployment options, including on-premises installations and as-a-Service solutions, to meet diverse operational needs. The integration of WebRTC gateway capabilities allows seamless incorporation of web-based voice and video communications into existing SIP infrastructures, which facilitates the extension of communication services to web browsers while minimizing the need for extensive core infrastructure upgrades. Furthermore, the SBC emphasizes security through the use of DTLS for the secure initiation of sessions and SRTP for encrypting media, which protects interactions between WebRTC endpoints and SIP networks. Its advanced service-aware firewall serves as a proactive measure against potential cyber threats, ensuring that communication remains uninterrupted and secure. By delivering such a robust solution, Orchid Link significantly boosts communication efficiency and security for contemporary organizations, making it an essential tool in today's digital landscape. Ultimately, this adaptability and focus on security make Orchid Link a pivotal component for businesses looking to thrive in an increasingly connected world.

Media

Media

Integrations Supported

Jitsi

Integrations Supported

Amazon Web Services (AWS)
Dell Technologies Cloud
HP Advance
KVM
Microsoft Azure
Microsoft Teams
Supermicro CloudDC
VMware Cloud

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Cataleya

Date Founded

2014

Company Location

Singapore

Company Website

cataleya.com/orchid-link/

Categories and Features

Network Monitoring

Bandwidth Monitoring
Diagnostic Tools
Real Time Analytics
Server Monitoring

Categories and Features

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