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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is TekSIP?

TekSIP for Windows functions both as a SIP Registrar and a SIP Proxy, accommodating various transport protocols including UDP and TCP for both IPv4 and IPv6, as well as TLS and WebSocket, with only the commercial versions offering support for Secure WebSocket and TLS. It has been verified to operate on Microsoft Windows Vista, 7, 8, 10, and 11 servers, serving as a signaling service for SIP-based phones utilizing WebRTC technology. In addition, TekSIP adheres to several RFC standards, including RFC 3261, RFC 3263, RFC 3581, RFC 3891, RFC 3311, and RFC 3481, enabling NAT traversal and ENUM functionality. Users are able to select the listening IP address and alternative SIP endpoints for outgoing calls, while session details can be logged for review alongside real-time monitoring of registrations and active sessions. The Windows Performance Monitor (Perfmon.exe) facilitates tracking of active sessions and registrations, enhancing oversight. Furthermore, in cases where the intended endpoint is unavailable—whether due to being offline or busy—TekSIP redirects calls to an alternate endpoint, ensuring seamless communication. Additionally, the graphical user interface (GUI) provides users the capability to terminate any active SIP session easily.

Media

Media

Integrations Supported

Jitsi
TekRADIUS

Integrations Supported

Jitsi
TekRADIUS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$239
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

KaplanSoft

Date Founded

2011

Company Location

Turkey

Company Website

www.kaplansoft.com

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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