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What is channelSUITE?

channelSUITEâ„¢ is an ensemble of cloud-based software solutions aimed at streamlining the management and improvement of a company's distribution networks. By converting data from spreadsheets and team insights into structured information and actionable business guidelines, we aim to meet your specific needs through the configuration of the channelSUITE application. Throughout this journey, we prioritize continuous communication and collaboration with the channel team, ensuring that all stakeholders remain informed. It is crucial to conduct extensive testing of the application in realistic scenarios to prevent unforeseen challenges and prepare all involved for the final rollout or transition. The infrastructure of channelSUITE applications is built to accommodate customization, enabling the creation of specialized features that cater to unique business needs. In certain cases, entirely new custom channel applications can be seamlessly incorporated into the channelSUITE framework to bolster additional business operations, thereby enhancing overall operational efficiency. This adaptability empowers your organization to respond quickly to evolving market trends while capitalizing on distinct opportunities for growth. Ultimately, with channelSUITE, your business is equipped to navigate complexities with confidence and agility.

What is First Contact SaaS?

First Contact delivers powerful software tailored for managing agent workflows and call scripts, significantly improving both inbound and outbound call operations. This solution is specifically designed to match your unique business requirements through customized workflow and management information features. It includes functionalities like preview and progressive dialing, call blending, and smooth integration with your CRM and contact center solutions. Moreover, it incorporates an intuitive Workflow-Based Scripting feature that supports meaningful conversations with customers, effectively guiding interactions while reducing training expenses and minimizing risks in business operations. You are able to collect and analyze the outcomes of each call, yielding essential insights into your business processes. This all-encompassing software ensures that your cloud-based call scripting integrates seamlessly with your current telephony systems and CRM. Consequently, it not only enhances customer engagement but also promotes improved operational efficiency. Furthermore, by harnessing data-driven insights, your organization can make strategic decisions that contribute to elevating service quality across the board. Ultimately, this tool equips businesses with the capability to refine their approach and drive success in an increasingly competitive landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Purplewire

Company Location

United States

Company Website

purplewire.com

Company Facts

Organization Name

First Contact SAAS

Date Founded

1994

Company Location

United Kingdom

Company Website

www.firstcontactsaas.com

Categories and Features

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Popular Alternatives

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Capsule Reviews & Ratings

Capsule

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