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What is citizenserve?

Business practices are undergoing significant transformation. The ability to engage online with citizens, business owners, and contractors has become crucial in today’s world. Explore how citizenserve can support you during this shift. Enjoy seamless, well-structured, and intelligently crafted solutions for managing licensing applications and their renewals. Imagine a scenario where all issues regarding code violations are promptly resolved, along with full mobile access for inspectors on the go. Enable online permit applications, processing, and payments for both citizens and contractors, allowing them to operate from any location. Streamline and enhance the processes related to application submissions, reviews, resubmissions, public notifications, and hearings. Automatically route online inquiries from citizens to the appropriate department or person, ensuring that every request receives the attention it deserves. By implementing these solutions, you can significantly boost efficiency and improve service delivery for your community. This forward-thinking strategy not only saves valuable time but also cultivates a more engaged and responsive atmosphere, ultimately benefiting all stakeholders involved. Take the first step towards transforming your operations today.

What is POSSE PLS?

POSSE PLS is a powerful permitting and inspections software solution designed to help government agencies replace outdated legacy systems with a modern, efficient, and citizen-focused platform. Its foundation lies in configurable workflows and permit types aligned with ICC best practices, while still offering flexibility to adapt to each jurisdiction’s unique processes and data requirements. The system automates repetitive tasks like notifications for upcoming inspections and expiring licenses, reducing manual effort and eliminating costly delays. With integrated GIS mapping, all permits can be tied to parcels or street segments, allowing users to see the full context of each application and link related permits into larger projects. Inspectors in the field gain efficiency through POSSE Mobile, which enables photo capture, document attachment, comment input, and easy selection of standard code references. Applicants are guided through a user-friendly public portal that handles applications, fee payments, scheduling, and permit printing, offering a seamless end-to-end digital experience. Agencies also benefit from robust reporting capabilities, scalable cloud options, and low-code UI tools for ongoing customization. The interconnected nature of POSSE PLS ensures all stakeholders—citizens, inspectors, and administrators—have real-time visibility into permitting activity. Case studies from major U.S. and Canadian cities highlight significant reductions in waiting times, streamlined operations, and higher satisfaction for both staff and citizens. Backed by Computronix’s reputation for strong partnerships and on-time delivery, POSSE PLS is a proven solution for governments seeking to modernize and digitize permitting and inspection processes.

Media

Media

Integrations Supported

ArcGIS
Docusign
PayPal

Integrations Supported

ArcGIS

API Availability

API Availability

Pricing Information

$900.00/year/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Webinars
On-Site Training

Company Facts

Organization Name

Online Solutions, LLC

Company Location

United States

Company Website

www.citizenserve.com

Company Facts

Organization Name

Computronix

Date Founded

1979

Company Location

United States

Company Website

www.computronix.com/permitting-and-inspections-software/

Categories and Features

Code Enforcement

Not specified

Government

Code Enforcement
License Issuance
Permit Issuance
Self Service Portal
Taxation & Assessment

Land Management

Not specified

Municipal

Not specified

Permit

Not specified

Categories and Features

Government

Not specified

Land Management

Code Enforcement
Document Management
GIS
Inspection Management
Permit Management
Planning & Zoning

Permit

Building Permits
Code Enforcement
Customer Portal
Expiration Date Tracking
Inspection Management
Mobile Access
Online Applications
Renewal Management

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