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What is Confidential?

It caters to the requirements for data compliance and protects against data loss for both enterprises and individual users, focusing on files that are spread across multiple hard drives. It functions effortlessly across local drives, shared drives, and various cloud storage solutions. With the launch of Confidential 1.2.31, we've incorporated regular expression-based searches alongside content searches from Confidential 1.2, enabling users to instruct Confidential to "scan my disks and automatically label any data that resembles a credit card number, email address, invoice number, names from a predetermined list, or any other specified pattern defined by a regular expression." This feature can greatly support organizations in achieving GDPR compliance for unstructured data; after purging customer information from your databases, this tool will facilitate the identification of any remaining traces of customer data within all files located on your local and shared drives, rendering it an essential tool for effective data management. Moreover, the improved search capabilities ensure that no sensitive information is overlooked, thereby strengthening your organization’s dedication to maintaining data privacy and security while also enhancing operational efficiency.

What is Lang.ai?

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

Media

Media

Integrations Supported

Azure Marketplace
Dixa
Intercom
Salesforce
Zendesk

Integrations Supported

Azure Marketplace
Dixa
Intercom
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$40.00/year/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tag Forge

Date Founded

2009

Company Location

Denmark

Company Website

www.confidential.tech/

Company Facts

Organization Name

Lang.ai

Company Location

Spain

Company Website

www.lang.ai/

Categories and Features

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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