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What is contactSPACE?

ContactSPACE offers groundbreaking contact centre software that transforms the way you engage with customers. With features like CallGuides and intelligent dialers, agents can work more efficiently, leading to enhanced productivity and improved interactions. The user-friendly graphical dashboard designer, paired with real-time analytics, simplifies the process of meeting your key performance indicators. Reach out to us to explore a tailored solution that perfectly aligns with your organization's requirements and enhances your customer engagement strategy.

What is Donation Tracker?

Designed specifically for the needs of United Ways, Donation Tracker serves as a cost-effective CRM solution that streamlines the management of fundraising initiatives. It features seamless integration with Constant Contact and a financial interface compatible with QuickBooks, enhancing its functionality. Originally developed by Cascade Data Solutions, the software was acquired by Upic Solutions in 2020, merging their expertise and customer bases within the United Way network. This collaboration has strengthened their collective capabilities, allowing them to improve donor engagement software specifically for United Ways. By pooling their resources, they are well-positioned to increase charitable donations and make a more significant impact on local communities. The partnership not only focuses on boosting operational efficiency but also emphasizes the importance of nurturing robust relationships between donors and the organizations they support, ensuring that both parties benefit from a more engaged giving experience. Together, they are committed to creating innovative solutions that further enhance the fundraising landscape for non-profits.

Media

Media

Integrations Supported

Campaign Monitor
Daisee
HubSpot CRM
HubSpot Customer Platform
Keap
NetSuite
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Campaign Monitor
Daisee
HubSpot CRM
HubSpot Customer Platform
Keap
NetSuite
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$105.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

contactSPACE

Date Founded

2014

Company Location

Australia

Company Website

www.contactspace.com

Company Facts

Organization Name

Upic Solutions

Date Founded

2001

Company Location

United States

Company Website

upicsolutions.org/shared-products/donation-tracker/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Donation Management

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Fundraising

Alumni Management
Auction Management
CRM
Campaign Management
Contribution Tracking
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Prospect Management
Raffles / Lotteries
Recurring Giving
Volunteer Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

Donation Management

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Fundraising

Alumni Management
Auction Management
CRM
Campaign Management
Contribution Tracking
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Prospect Management
Raffles / Lotteries
Recurring Giving
Volunteer Management

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