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What is crowd-creation?

Create a personalized social networking platform using Open Social, tailored to fit the specific needs of your organization, whether it be for employees, members of a group, or clients. Open Social serves as an interactive platform that promotes community involvement, streamlines the sharing of knowledge, and improves collaboration among users. Built on open-source technology, this versatile coworking solution has been effectively deployed in more than 1,000 active setups. Users have the ability to send private messages to one another, while social interactions occur through comments and reactions on the platform. Each user can manage their own personal data and customize their experience within the community to align with their preferences. Additionally, community members can create, oversee, and share various content types, encouraging interactions via groups and events where they can work together to reach common goals. The platform also ensures that community members receive consistent updates about ongoing initiatives and activities, keeping them informed and involved. This continuous communication not only reinforces the bonds within the community but also promotes active engagement, ultimately enriching the overall experience for all participants. With such features, members can build deeper connections and collaborate more effectively.

What is Zendesk Gather?

Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.

Media

Media

Integrations Supported

Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations Supported

Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

API Availability

Has API

API Availability

Has API

Pricing Information

$9400.00/year
Free Trial Offered?
Free Version

Pricing Information

$9 per agent per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

crowd-creation

Date Founded

2009

Company Location

Germany

Company Website

www.crowdcreation.de/en

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/gather/

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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