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What is devContact?
Decrease the number of support tickets by implementing a unified help desk system that features FAQs alongside an extensive knowledge base. This allows customers to perform keyword searches to find solutions to their questions effortlessly. By utilizing the integrated FAQs, users can address their concerns independently without having to reach out to your support team. The management of these FAQs is streamlined through the admin dashboard, which is available anytime and from any location. Furthermore, think about adding a chat-like feature that permits your support team to have real-time discussions with customers directly within the application. This capability allows users to upload screenshots from their mobile devices, which can significantly speed up the process of diagnosing and resolving issues. Your support staff can also access device and app logs at any time, making it easier to assist your technical team in troubleshooting problems more efficiently. Every issue reported via mobile devices and emails is meticulously logged in the system, offering visibility through user-friendly and smart issue tracking interfaces. In the end, having a satisfied user of your mobile application or game can lead to valuable positive feedback on app stores that should not be disregarded. Providing exceptional customer service not only improves user experience but also fosters loyalty, encouraging users to return to your app repeatedly. Moreover, this approach can create a strong community around your application, enhancing its reputation and broadening its user base.
What is WebSupport PRO?
Welcome to our platform on this fine Monday; it's the perfect chance to delve into what distinguishes our WebSupport system as a premier help desk software. First and foremost, WebSupport functions entirely online, which means you won’t have to deal with any software downloads or updates—those are handled effortlessly on our end. Since its inception in 1999, WebSupport has undergone extensive testing with both eCommerce and informational websites, showcasing its reliability and performance. Moreover, the system is packed with features; WebSupport PRO accommodates multiple email addresses, enabling you to channel all support requests right into our platform, along with an integrated Knowledge Base to develop customized resources for each site you manage and a FAQ builder that allows you to create unique FAQs tailored to each specific site. With such an extensive array of features offered at an unbeatable price, it's hard to find a competitor that delivers this kind of value. No matter if you're a small business or a large corporation, WebSupport is built to adapt and grow alongside your requirements. Ultimately, choosing WebSupport means you're investing in a solution that prioritizes your support needs while ensuring simplicity and efficiency.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
devContact
Company Website
www.devcontact.com
Company Facts
Organization Name
Support Sentry
Company Website
www.supportsentry.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management