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What is eBSEG Mobile Queuing Solution?

Convert the physical queue for customers into a virtual one, allowing them to secure their place in line without the need to wait either inside or outside the bank. In today's world, ensuring the safety of your customers is essential, so providing them with a Mobile Queuing Solution enables them to arrive precisely when it's their turn. The eBSEG Mobile Queuing Solution offers comprehensive features designed to simplify this experience. Additionally, customers can check the crowd levels at various branches, giving them the option to select the one they prefer to visit based on their comfort level. This not only enhances customer satisfaction but also improves the overall efficiency of branch operations.

What is VirtuaQ?

Virtual queuing facilitates social distancing by removing physical wait lines, enabling patrons to join the queue from their smartphones, monitor their place in line, and arrive at the nearest store when ready. Advantages include: - Adherence to safety regulations, allowing customers to queue from any location on any device. - Elimination of shared surfaces, promoting a contact-free experience for both customers and employees. - Rapid implementation with no need for additional hardware or software, taking less than ten minutes to set up. - Enhanced customer engagement through timely SMS updates and notifications to keep them informed. This system not only improves the shopping experience but also fosters a safer environment for everyone involved.

Media

Media

Integrations Supported

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$850
One year subscription price. Pay Per Use option also available.

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

eBSEG

Date Founded

2000

Company Location

Canada

Company Website

ebseg.com/Mobile-Queuing-Solution.html

Company Facts

Organization Name

Lucep

Date Founded

2014

Company Location

Singapore

Company Website

virtuaq.com

Categories and Features

Queue Management

Appointment Scheduling
Calendar
For Banks
For Healthcare
SMS Marketing
Virtual Queue

Categories and Features

Queue Management

Not specified

Visitor Management

Alerts/Notifications
Badge Management
Document Management
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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