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What is eCard Transactions?

Our state-of-the-art AI and machine learning systems thoroughly evaluate a vast array of payments over time, enabling us to develop sophisticated algorithms that are continuously refined and improved. This progressive approach ensures effective payment recovery, boasting remarkable recovery rates that can reach as high as 90%. By harnessing the combined capabilities of AI and ML, we provide our clients with unmatched recovery solutions that not only boost their cash flow but also mitigate the impact of failed payments. Furthermore, we automate the updating process for expired, lost, or stolen cards, guaranteeing that card information is refreshed in real time without disrupting member experience. This pioneering method not only reduces involuntary churn but also significantly lowers the occurrence of payment failures, positioning eCard as a vital asset for maintaining financial stability. Our ultimate aim is to cultivate a seamless experience that strengthens the bond between our clients and their customers, ensuring satisfaction on both ends. We believe that a streamlined payment process can lead to increased loyalty and long-term success for all parties involved.

What is Scritch?

Scritch acts as an AI-driven recovery agent specifically designed for support and product teams in B2B software companies. Its software development kit (SDK) connects a failed action within an application to a recovery procedure that assesses the server's response and relevant read-only information. This method simplifies the problem for the user and gathers details that only they can provide. If changes are necessary, Scritch requests approval and confirms through code that the proposed solution is valid before informing the user to continue. Teams can also specify the tools and repair methods available to the agent. In situations where Scritch cannot resolve an issue, it generates a comprehensive report and case history for the support team, with the capability to easily hand off the case to relevant ticketing and messaging platforms. Common scenarios include challenges such as declined invoices, failed imports or uploads, session expirations, and access issues. Notably, this product is dedicated to tackling technical obstacles in B2B applications and deliberately avoids consumer-focused tasks like appealing social media bans or moderating content, thereby reinforcing its commitment to improving operational effectiveness in the business landscape. This ensures that organizations can rely on Scritch to streamline their troubleshooting processes and enhance user experience efficiently.

Media

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Media

No images available

Integrations Supported

Integrations Supported

Discord
Intercom
Jira
Linear
Slack
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Online Training

Training Options

Not specified

Company Facts

Organization Name

eCard Transactions

Date Founded

2009

Company Location

United States

Company Website

www.ecardtransactions.com

Company Facts

Organization Name

Okapi Works

Company Location

Belgium

Company Website

scritch.xyz/

Categories and Features

Payment Processing

Not specified

Categories and Features

Customer Service

Not specified

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