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What is eContact?

eContact adeptly oversees millions of strategically timed and dynamic multi-channel customer interactions each month, leveraging IVR, SMS, and Email services to serve leading Fortune 500 companies throughout North America. By effectively integrating these communication channels, eContact guarantees that customers get the right messages through their preferred mediums at the most opportune moments. The platform is capable of significantly boosting the number of automated outreach efforts during high-demand periods, which in turn elevates both customer engagement and response rates. Additionally, it synchronizes the volume of outbound communications with the availability of customer support resources, taking into account past interactions and current service conditions. eContact goes a step further by personalizing each engagement, factoring in elements such as individual channel preferences, customer status, and a variety of customer-specific metrics to refine the timing, content, and frequency of contact attempts. This comprehensive strategy not only enhances customer satisfaction but also leads to improved business results through focused engagement techniques. Ultimately, eContact's innovative approach positions companies to better meet their customers' needs while optimizing operational efficiency.

What is Cisdem ContactsMate?

Cisdem ContactsMate is an easy-to-use contact manager app that helps small business manage contacts. It's compatible with Mac and Windows PC. It works with contacts from various contacts sources and users to easily access, use, organize, and manage contacts. The interface is simple and intuitive. - Support various contacts sources: Outlook, Google, Mac's Contacts app, iCloud, etc. - Import contacts from vCards and CSV files - Export or convert contacts to CSV, Excel, vCard, HTML, etc. - Let you view, search, edit, create, delete, print, and share contacts - Let you use groups and tags to organize contacts - Let you text, call, or (group) email contacts - Detect duplicate contacts and enable you to merge duplicates with a click - Also detect incorrect phone number or email address formats, incomplete names, etc. - Let you easily back up and restore contacts

Media

Media

Integrations Supported

Google Contacts

Integrations Supported

Google Contacts

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SkyCreek

Date Founded

2003

Company Location

United States

Company Website

www.skycreek.com/products/econtact/

Company Facts

Organization Name

Cisdem

Date Founded

2014

Company Location

United States

Company Website

www.cisdem.com/contact-manager.html

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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