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What is eContact?

eContact adeptly oversees millions of strategically timed and dynamic multi-channel customer interactions each month, leveraging IVR, SMS, and Email services to serve leading Fortune 500 companies throughout North America. By effectively integrating these communication channels, eContact guarantees that customers get the right messages through their preferred mediums at the most opportune moments. The platform is capable of significantly boosting the number of automated outreach efforts during high-demand periods, which in turn elevates both customer engagement and response rates. Additionally, it synchronizes the volume of outbound communications with the availability of customer support resources, taking into account past interactions and current service conditions. eContact goes a step further by personalizing each engagement, factoring in elements such as individual channel preferences, customer status, and a variety of customer-specific metrics to refine the timing, content, and frequency of contact attempts. This comprehensive strategy not only enhances customer satisfaction but also leads to improved business results through focused engagement techniques. Ultimately, eContact's innovative approach positions companies to better meet their customers' needs while optimizing operational efficiency.

What is OutreachCRM?

For twenty years, we have supported businesses and organizations throughout New Zealand, which has endowed us with significant expertise in contact management. Established in Dunedin, NZ, Outreach Software Limited commenced its operations in 2002, focusing on online contact relationship management solutions specifically designed for small businesses. From its inception, OutreachCRM has been crafted as an easy-to-use online platform, allowing users to seamlessly track contacts, clients, customers, members, donors, and any other groups in need of management. With ease of use in mind, you can effortlessly add, manage, and oversee all vital information related to your contacts, customers, members, or donors. Capture essential and relevant data for your organization through customizable fields tailored to your needs. You can enter information using various methods such as drop-down lists, free text, multiple choice, or date fields. Additionally, you can categorize your contacts by grouping or tagging them, which enables you to create targeted contact lists, identify specific markets, or streamline communication with groups. By linking your contacts, you can also clarify the nature of each relationship, ensuring effective management and communication. Our commitment to innovation drives us to continually refine our solutions, adapting to the evolving needs of our clients in this ever-changing environment. We believe that by staying attuned to these changes, we will continue to enhance the value we deliver.

Media

Media

Integrations Supported

ON24
PhoneBurner
Rattle

Integrations Supported

ON24
PhoneBurner
Rattle

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SkyCreek

Date Founded

2003

Company Location

United States

Company Website

www.skycreek.com/products/econtact/

Company Facts

Organization Name

Outreach Software

Company Website

www.outreachcrm.co.nz

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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