eDesk
4.9 out of 5 starsLiveChat
4.9 out of 5 starsRatings and Reviews 18 Ratings
Ratings and Reviews 10 Ratings
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What is eDesk?
eDesk transforms the way online sellers manage eCommerce support by consolidating it into a single, intelligent inbox. This platform empowers both individuals and teams to enhance their customer service capabilities, optimize their time management, improve feedback ratings, and ultimately drive sales growth. Designed specifically for eCommerce, this helpdesk seamlessly connects with all your marketplaces, channels, online stores, and social media platforms.
By matching customer inquiries with relevant customer data, product specifications, order details, and shipping information, eDesk presents everything on one screen, significantly accelerating the response and resolution process for customer issues. Among its various features are AI-generated replies, automatic translation, an invoice creation tool, comprehensive analytics, real-time chat functionality, and mechanisms for soliciting customer feedback. Additionally, eDesk's user-friendly interface ensures that sellers can effortlessly navigate through their support tasks while maintaining high levels of customer satisfaction.
What is LiveChat?
LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps.
Unified multi-channel support
Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed.
AI-powered productivity
Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice.
Best features for better UX
LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction.
Seamless integration and setup
LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack.
Data-driven growth
Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.
Integrations Supported
BigCommerce
Facebook
Magento
PrestaShop
Shopify
Wix
WooCommerce
X (Twitter)
Integrations Supported
BigCommerce
Facebook
Magento
PrestaShop
Shopify
Wix
WooCommerce
X (Twitter)
2way
ActiveCampaign
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.
Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.
Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.
Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version
Free Trial Offered?
Pricing Information
$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
$50.00 Business plan per agent per month
Free Trial Offered?
Supported Platforms
SaaS
Windows
Mac
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
eDesk
Date Founded
2012
Company Location
Ireland
Company Website
www.edesk.com
Company Facts
Organization Name
LiveChat Software
Date Founded
2002
Company Location
United States
Company Website
www.livechat.com
Categories and Features
Conversational Commerce
Not specified
Customer Service
Not specified
eCommerce Tools
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Not specified
Categories and Features
Chatbot
Natural Language Processing
Payment Integration
Reporting / Analytics
Conversational Commerce
Not specified
CRM
Not specified
Customer Engagement
Analytics
Communication Management
Feedback Collection
Live Chat
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
