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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is HeyOrca?

HeyOrca provides a collaborative tool designed specifically for agencies to streamline their social media scheduling and planning. This platform simplifies the process of organizing and timing social media posts for various networks. With HeyOrca, what you design is precisely what your audience will see! The visual Post Editor empowers you to preview how your content will look on different social media platforms before it goes live. Both you and your clients can view all scheduled posts through a convenient calendar interface. Posts can be directly published to major platforms like Facebook, Instagram, Twitter, LinkedIn, Google My Business, and Pinterest with ease. Each brand you oversee benefits from its own dedicated social media calendar, media library, and customizable user permissions. The HeyOrca dashboard facilitates seamless navigation between different clients, making client management straightforward. Sharing posts across various social media channels can be accomplished in just a few clicks. Additionally, you can swiftly replicate and modify posts for all social platforms in just seconds, enhancing efficiency in content distribution.

Media

Media

Integrations Supported

Box
Buffer
Canva
Dropbox
Facebook
Google Business Profile
Google Drive
Instagram
LinkedIn
Pinterest
X (Twitter)

Integrations Supported

Box
Buffer
Canva
Dropbox
Facebook
Google Business Profile
Google Drive
Instagram
LinkedIn
Pinterest
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

HeyOrca

Date Founded

2015

Company Location

Canada

Company Website

www.heyorca.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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