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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Later Social?

Accelerate your social media goals with Later Social™, a robust platform designed for major social networks. Later offers a complete social marketing solution that simplifies the process of planning, analyzing, and publishing your content with just a few simple clicks, which allows you to dedicate more time to expanding your business. You won’t just receive likes and comments; instead, you’ll access crucial insights about which posts are generating traffic and where your audience engages the most. This platform empowers you to understand what works best for your brand while providing personalized suggestions to refine your social media strategy, making this information vital for your success. You can easily discover content that aligns with your brand, incorporate your unique style, and share seamlessly across your Instagram, Facebook, Twitter, and Pinterest profiles in no time. The introduction of the Auto Publish feature for Instagram carousel posts for Starter plans and above allows you to boost your content production while saving valuable time. Simply schedule your posts and continue with your daily routine. With Later’s powerful tools at your disposal, you can gain a competitive edge and significantly enhance your social media presence. Get ready to transform your strategy and watch your engagement soar as you leverage these innovative capabilities!

Media

Media

Integrations Supported

Desktop.com
Facebook
Instagram
Later Influence
Link in Bio
Rambox
RiteKit
RiteTag
Shift
X (Twitter)

Integrations Supported

Desktop.com
Facebook
Instagram
Later Influence
Link in Bio
Rambox
RiteKit
RiteTag
Shift
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Later

Date Founded

2014

Company Location

Canada

Company Website

later.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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