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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Planly?

Planly serves as a versatile social media scheduling platform catering to a diverse range of users. With its fully automated scheduling feature, individuals can seamlessly publish Instagram posts, reels, stories, TikTok videos, and carousel posts without relying on push notifications. Additionally, users have the option to integrate platforms such as Google Business Profile, Twitter, Facebook, LinkedIn, and Pinterest for efficient post scheduling. The service provides both premium and free plans, enabling users to choose based on their specific social media requirements. Signing up for the free plan is quick and straightforward, as it requires no credit card information, allowing users to create an account in just a few seconds. Moreover, Planly allows users to add multiple team members to their accounts, accommodating the needs of businesses of various sizes. The platform also features add-ons, which provide the flexibility to enhance your subscription without necessitating an upgrade to a higher tier plan. This customization enables users to effectively manage their budgeting while addressing their social media goals. Ultimately, Planly empowers users to streamline their social media strategy while maximizing their engagement potential across multiple platforms.

Media

Media

Integrations Supported

Axis LMS
Facebook
Instagram
Instagram Reels
LinkedIn
Pinterest
TikTok
X (Twitter)

Integrations Supported

Axis LMS
Facebook
Instagram
Instagram Reels
LinkedIn
Pinterest
TikTok
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$12
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Planly

Date Founded

2022

Company Location

United States

Company Website

planly.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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