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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is Send Social Media?

Elevate your company's sales through the power of cohesive branding with Send Social Media's extensive range of tools! Optimize your entire marketing approach by leveraging multiple avenues such as Twitter, Email, Blog posts, SMS, and more. Remain in tune with customer perceptions of your brand by monitoring discussions across over 30 social media networks. Delve into thorough performance analyses, featuring metrics like clicks, referrals, shares, comments, and views with our Social Media Analytics dashboard, which also allows you to create detailed custom reports. Join the ranks of numerous franchisors and local businesses that trust Send Social Media for efficient Social Media Management. Our platform not only enhances customer interaction but also enables you to evaluate outcomes and monitor your brand's visibility across various platforms simultaneously, ensuring you stay informed and responsive in the ever-evolving digital environment. With our tools at your disposal, you can seamlessly integrate your marketing efforts and maximize your outreach potential.

Media

Media

Integrations Supported

Escreen
Facebook
Gmail
Google Analytics
LinkedIn
Scribd
WordPress
X (Twitter)

Integrations Supported

Escreen
Facebook
Gmail
Google Analytics
LinkedIn
Scribd
WordPress
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Send Social Media

Date Founded

2010

Company Location

United States

Company Website

www.sendsocialmedia.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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