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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is SocialGPT?

SocialGPT is an innovative AI-driven social media assistant designed to help content creators and marketers accelerate their growth and increase engagement across major platforms like TikTok, Instagram Reels, and Twitter. By harnessing real-time data, SocialGPT identifies viral trends in your specific niche, providing content ideas that are backed by actual performance metrics. It replaces the need for juggling multiple browser tabs and complex tools by offering clean, easy-to-digest analytics that highlight what content performs best and why. The platform goes beyond just ideas by generating custom viral prompts, including engaging hooks, captions, and post suggestions tailored to your brand identity and audience preferences. Additionally, SocialGPT evaluates your previous posts and delivers instant, actionable feedback to guide improvements for future content. This makes it an invaluable tool for creators experiencing burnout or looking to refresh their social strategy. The app is currently in a closed beta phase, with a growing community of over 50,000 early access members eager to test its features. SocialGPT streamlines the content creation process, saving time while maximizing social media impact. Its intuitive interface and real-time responsiveness make it accessible for users of all experience levels. By joining the waitlist, users gain the opportunity to be among the first to harness this powerful AI assistant for social media success.

Media

Media

Integrations Supported

Facebook
Instagram
TikTok

Integrations Supported

Facebook
Instagram
TikTok

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9/mo
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

Scrollmark

Date Founded

2022

Company Location

United States

Company Website

www.gpt.social

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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