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What is eGain Social?

In the last few years, social networking has become a powerful presence on the Internet. With the proliferation of smartphones, individuals can easily express their views on products and services through platforms such as Twitter, Facebook, blogs, and online forums. This vibrant exchange of information brings both obstacles and advantages for businesses striving to maintain their brand reputation. If unfavorable opinions are not addressed, they may escalate into serious public relations issues. On the other hand, a swift and thoughtful response to criticisms can showcase a company’s dedication to its customers. eGain Social™ emerges as an innovative solution for social media management, providing features that include social customer service, knowledge management, unified social publishing, and reputation oversight. By using eGain Social Adapters, organizations can efficiently track various social networks, such as Facebook, Twitter, blogs, and forums, for particular keywords, ensuring they are aware of their online standing. Moreover, the integration of these tools not only improves a company's engagement with its audience but also fortifies its reputation in the ever-evolving digital landscape, ultimately paving the way for more meaningful interactions and customer loyalty.

What is ViralDashboard?

Bring all your content management tasks under one roof. By linking and managing multiple social media accounts and channels, you can reclaim hours of your precious time. With just a few straightforward steps, you can plan, evaluate, and distribute your content, enabling you to save time while growing your business. ViralDashboard acts as an AI-driven social media automation solution designed to enhance your online presence by streamlining content management across various platforms. This innovative tool enables you to connect and manage a multitude of social media profiles, e-commerce sites, video channels, and blogs from a unified dashboard. One of its standout features is AI-assisted content discovery, which aids you in efficiently finding and curating high-performing content. The intuitive content composer makes it easy to create engaging posts filled with media, which can be scheduled and shared across multiple networks with a single click. Moreover, ViralDashboard offers powerful automation capabilities, allowing you to pre-schedule content for up to 30 days with remarkable ease, making it a vital resource for marketers seeking optimal efficiency. With these extensive features, you can significantly enhance your social media strategy and achieve impactful results. Embracing such tools can transform the way you interact with your audience, driving engagement like never before.

Media

Media

Integrations Supported

Blogger
Etsy
Facebook
Google Cloud Platform
Instagram
LinkedIn
Magento
Medium
Pinterest
Reddit
Shopify
Tumblr
Vimeo
WooCommerce
WordPress
X (Twitter)
YouTube

Integrations Supported

Blogger
Etsy
Facebook
Google Cloud Platform
Instagram
LinkedIn
Magento
Medium
Pinterest
Reddit
Shopify
Tumblr
Vimeo
WooCommerce
WordPress
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$199 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/social/

Company Facts

Organization Name

ViralDashboard

Company Location

United States

Company Website

viraldashboard.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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