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What is eGain Solve?
eGain Solve™ is recognized as the leading omnichannel customer engagement software suite within the industry. Lauded by analysts and utilized by many prominent global brands, eGain Solve empowers businesses to design and execute intelligent, interconnected customer journeys that span various channels such as social media, mobile, web, and contact centers. This innovative solution enhances organizational selling strategies, boosts service quality, and provides valuable insights into customer interactions. What sets eGain Solve™ apart is its unique integration of customer engagement and knowledge management within a single cohesive suite, featuring modular applications developed on the specialized eGain CEH™ Platform. This platform is tailored to deliver a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights that enhance every customer experience. Additionally, its web-services-based architecture allows for rapid innovation and the expansion of customer engagement capabilities, ensuring businesses can adapt to the changing needs of their customers. In today's fast-paced market, eGain Solve™ not only transforms customer engagement but also positions organizations for future success by fostering deeper connections with their clientele.
What is eGain Messaging Hub?
Explore the expansive realm of messaging, where the eGain Messaging Hub™ unveils a wealth of possibilities for your business. eGain has transformed its platform to adeptly handle messaging channels in a fresh and innovative way. Central to this is the eGain Customer Engagement Hub™, which fuses knowledge, AI, analytics, and communication, ensuring that every channel works in harmony and forms the core of the eGain Messaging Hub. Through eGain’s distinctive Bring Your Own Bot (BYOB)™ framework, companies can seamlessly integrate their customized bots into the messaging framework as needed. For those interested in a pre-built solution for conversational automation, eGain's Virtual Assistant can be easily deployed. The effortless shift of conversation control between different bots and human agents significantly enhances the user experience, fostering a more refined interaction for consumers. Unlike conventional solutions or generic API toolkits, the eGain Messaging Hub provides a holistic array of features tailored specifically for messaging-driven conversational automation, establishing it as a comprehensive solution for organizations. This interconnectedness guarantees that your messaging strategies are not only effective but also flexible, adapting to the changing requirements of contemporary communication. As businesses continue to navigate the digital landscape, leveraging such advanced tools becomes essential for staying competitive.
Integrations Supported
Amazon Connect
Apple Business Chat
Facebook Messenger
Google Business Messages
WhatsApp
Integrations Supported
Amazon Connect
Apple Business Chat
Facebook Messenger
Google Business Messages
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com
Company Facts
Organization Name
eGain Corporation
Date Founded
1997
Company Location
United States
Company Website
www.egain.com/messaging-hub/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant