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What is eGain Virtual Assistant?
A virtual assistant functions as an interactive and realistic chatbot that presents a unique, engaging, and personalized avenue for users to find answers and assistance on your website at any time of day or night. Users can interact with this virtual assistant—referred to as a VA, virtual agent, or chatbot—just like they would with a human representative, making the experience more relatable and user-friendly. This chatbot goes beyond merely understanding verbal queries; it also interprets the intent behind them, employing a variety of AI technologies, including machine learning and reasoning. eGain’s chatbot provides critical frontline support, enabling your customer service team to concentrate on more complex issues that require human intervention. Acting as a resourceful guide, the VA aids customers in navigating the website, steering them toward the relevant sections they seek. In addition to delivering speedy responses to questions, it also assists in facilitating well-informed purchasing decisions. Moreover, when the situation calls for it, the virtual assistant can seamlessly transition users to agent-assisted channels such as live chat, guaranteeing that they receive thorough support whenever they desire. This fluid integration not only enhances the customer experience but also fosters a sense of trust and satisfaction by effectively merging technological efficiency with a human touch. Ultimately, this combination results in a more enriched and comprehensive service for users.
What is Zep?
Zep provides a reliable guarantee that your assistant will remember and reference previous conversations when relevant. It swiftly discerns user intentions, formulates semantic connections, and executes actions in just a few milliseconds. The assistant’s ability to quickly and accurately pull up emails, phone numbers, dates, names, and a range of other important data ensures an impeccable memory of users. Additionally, it can classify intents, recognize emotional cues, and transform dialogues into structured data effortlessly. With retrieval, analysis, and data extraction all happening in the blink of an eye, users experience uninterrupted interactions. Critically, the safety of your data is prioritized, with no sharing with external providers of language models. Our software development kits (SDKs) are designed to integrate seamlessly with your favorite programming languages and frameworks. You can easily enhance prompts by summarizing relevant past conversations, regardless of their recency. Not only does Zep distill and incorporate data, but it also manages retrieval workflows across the entire conversational history of your assistant. It promptly and precisely classifies interactions while extracting vital business insights from discussions. By navigating through semantic relevance, it activates specific actions and efficiently pulls essential information from chat exchanges. This holistic approach not only boosts user engagement but also significantly elevates overall satisfaction by facilitating smooth and effective communication experiences. Moreover, with its advanced capabilities, Zep continuously adapts and evolves to meet the dynamic needs of users, ensuring a consistently high-quality interaction.
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Experience Platform
Flowise
Google Business Messages
LangChain
Langflow
LlamaIndex
Microsoft Dynamics 365
Python
Integrations Supported
Amazon Connect
Apple Business Chat
Avaya Experience Platform
Flowise
Google Business Messages
LangChain
Langflow
LlamaIndex
Microsoft Dynamics 365
Python
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eGain
Date Founded
1997
Company Location
United States
Company Website
www.egain.com/products/chatbot-virtual-assistant-software/
Company Facts
Organization Name
Zep
Company Website
www.getzep.com
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant