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What is eGrowcery?

Revolutionize your fulfillment processes with eGrowcery's Picking App, which removes the necessity for paper checklists and manual scanning while providing integrated payment collection, sales analytics, optimized picking routes, and substitution guidance. As online shopping becomes a priority for consumers looking to save time, capitalizing on emerging market prospects is crucial. Outstanding customer experiences build trust and loyalty; therefore, the eGrowcery platform focuses on an intuitive user interface and features that cater to customer needs. Our dedication to the grocery industry inspires us to offer a holistic solution that transitions stores into the digital era. eGrowcery effortlessly integrates with existing systems, such as POS and back-office platforms, ensuring automated data management, streamlined payment processing, fulfillment assistance, and valuable analytics that enhance operational efficiency. By leveraging eGrowcery’s innovative technology, retailers can not only refine their workflows but also create a shopping experience that aligns with contemporary consumer expectations. Ultimately, embracing this advanced solution will position retailers for success in an increasingly digital marketplace.

What is Desk Manager?

We are proud to present an all-encompassing omnichannel customer service platform tailored for effective, customer-centric management solutions. This software offers a plethora of features, including online support, ticket management, project oversight, various digital interactions, and technical assistance, among many others. Our adaptable system effortlessly integrates with leading solutions across multiple sectors, ensuring a cohesive experience. To further elevate your business operations, we provide knowledge-driven tools that enhance business intelligence, streamline both internal and external communications, and assist in financial management. With three distinct service plans available, you can choose the option that best aligns with your unique needs and objectives. Additionally, to aid managers in their tasks, we've created the Indicators feature within the Desk Manager, which consolidates vital management data for quick and easy access, all within a few clicks. This forward-thinking approach not only simplifies workflows but also equips users with the ability to make prompt and informed decisions, thereby significantly improving overall efficiency. Furthermore, our commitment to continuous improvement ensures that your customer service capabilities will evolve alongside your business needs.

Media

Media

Integrations Supported

AutomationEdge
Discord
Google
IT Retail POS
JivoChat
Microsoft Power BI
Microsoft Teams
Nvoip
Rocket.Chat
Slack
Slemma
WhatsApp
Zoom Phone

Integrations Supported

AutomationEdge
Discord
Google
IT Retail POS
JivoChat
Microsoft Power BI
Microsoft Teams
Nvoip
Rocket.Chat
Slack
Slemma
WhatsApp
Zoom Phone

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15.95 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGrowcery

Date Founded

2010

Company Location

United States

Company Website

www.egrowcery.com

Company Facts

Organization Name

Desk Manager

Date Founded

2012

Company Location

Brazil

Company Website

deskmanager.com.br/

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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