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What is ePortPass?

ePortPassâ„¢ serves as an innovative cloud-based mobile solution that enables security teams to efficiently oversee and restrict access to various locations within a building in a user-friendly way. Our offerings go far beyond just managing entry points, providing a diverse range of access control solutions. In addition to access management, we also provide surveillance systems, alert sensors, and conduct security patrols while generating thorough reports, thus covering a wide array of security functions. ePortPassâ„¢ simplifies the management of security operations by delivering real-time insights that are crucial in an era where security vigilance is paramount. This system creates a comprehensive common operating picture (COP) that highlights activities and incidents across multiple sites, allowing for prompt decision-making. Furthermore, we enhance our services with live video feeds, geo-location mapping, and instant messaging capabilities facilitated by sensor technology and on-site security personnel, which ensures that essential information is quickly communicated within the security team. This integrated strategy not only boosts situational awareness but also improves collaboration among security staff, making it easier to respond to incidents effectively. Ultimately, ePortPassâ„¢ positions security teams to operate with greater efficiency and responsiveness in their critical roles.

What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Not specified

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

ePortation

Date Founded

2000

Company Location

United States

Company Website

www.eportation.com

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Categories and Features

Access Control

Not specified

Physical Security

Data Collection
Incident Management

Categories and Features

Knowledge Management

Decision Tree
Knowledge Base Management

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