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What is eServiceTicket?

Our mobile-focused platform aims to enable technicians, regardless of their skill level, to communicate with the proficiency of industry leaders. Utilizing our "Least amount of taps" strategy, tasks such as managing service tickets, purchase orders, job descriptions, and parts information become remarkably straightforward and efficient, leading to exceptional results. The e-ServiceTicket App is an all-encompassing solution, featuring optimal tools designed to cater to your specific needs. Developed by specialists in field service, it simplifies the management of details, ensuring operations run smoothly and quickly. As a mobile-first solution, eServiceTicket harnesses the power of smartphones as multifunctional devices, providing significant benefits to users. Furthermore, the company web portal allows support teams to effectively manage customer interactions, job assignments, and employee oversight, while the administrative web portal empowers company leaders to maintain seamless control over their accounts, ultimately boosting overall operational efficiency. This dual-portal framework not only streamlines support and administrative processes but also enhances service delivery and elevates customer satisfaction to new heights. By integrating these advanced features, we aim to revolutionize the way service teams operate in a mobile environment.

What is Applicat?

Exceptional field service is defined by attributes such as quality, punctuality, dependability, professionalism, efficiency, courtesy, and high standards. These guiding principles were instrumental in the development of Applicat, a premier field-service management platform. By leveraging advanced mobile technologies and artificial intelligence, along with innovative scheduling practices, optimal service-agent deployment, knowledge retention in the field, operational clarity, and a focus on enhancing customer interactions, Applicat has established itself as the go-to solution for leading service providers around the world. This robust application equips your field team to effectively organize their schedules, streamline routes, arrive on time, manage their tasks proficiently, resolve issues efficiently, and secure first-visit solutions, all while serving as a coach, support network, and mediator. With Applicat, you gain both an in-depth and comprehensive overview, empowering you to perceive your field operations from a transformative perspective. Furthermore, this all-encompassing tool not only aids teams in meeting performance benchmarks but also drives them towards surpassing those expectations, ensuring long-term achievement in a highly competitive service environment. Ultimately, Applicat is not just about management; it’s about elevating the entire field service experience.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

eServiceTicket

Date Founded

2016

Company Location

United States

Company Website

e-serviceticket.com

Company Facts

Organization Name

Applicat Technologies

Date Founded

2010

Company Location

Israel

Company Website

applicat.com

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Not specified

Purchase Order

Not specified

Categories and Features

Field Service Management

Contact Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Scheduling
Time Clock

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