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What is eServiceTicket?

Our mobile-focused platform aims to enable technicians, regardless of their skill level, to communicate with the proficiency of industry leaders. Utilizing our "Least amount of taps" strategy, tasks such as managing service tickets, purchase orders, job descriptions, and parts information become remarkably straightforward and efficient, leading to exceptional results. The e-ServiceTicket App is an all-encompassing solution, featuring optimal tools designed to cater to your specific needs. Developed by specialists in field service, it simplifies the management of details, ensuring operations run smoothly and quickly. As a mobile-first solution, eServiceTicket harnesses the power of smartphones as multifunctional devices, providing significant benefits to users. Furthermore, the company web portal allows support teams to effectively manage customer interactions, job assignments, and employee oversight, while the administrative web portal empowers company leaders to maintain seamless control over their accounts, ultimately boosting overall operational efficiency. This dual-portal framework not only streamlines support and administrative processes but also enhances service delivery and elevates customer satisfaction to new heights. By integrating these advanced features, we aim to revolutionize the way service teams operate in a mobile environment.

What is Servigistics?

Servigistics focuses on optimizing inventory to ensure that the right parts are accessible in the most effective locations at competitive prices. In today’s market, where consumers demand higher-quality products and exceptional service experiences, enhancing service supply chains has become essential. Servigistics’ goal is to boost customer satisfaction while also increasing profitability. The complexities of material planning involve finding an ideal equilibrium between cost efficiency and availability, along with identifying the best locations and timing for stocking goods. This complex decision-making process necessitates a holistic approach that considers every element and its corresponding stocking points simultaneously. With a strong history of innovation in managing service parts, Servigistics reliably proves its capacity to provide substantial value to businesses. By utilizing their specialized knowledge, companies can improve asset uptime and increase the accessibility of service components, which ultimately contributes to enhanced overall performance. The strategic insights offered by Servigistics empower organizations to navigate the intricacies of inventory management effectively.

Media

Media

Integrations Supported

Integrations Supported

ALIP
Accenture Cloud Trade Promotion Management
Acropolis
Affinity Payroll
Array
Deloitte Halo
Eviden MDR Service
Microsoft 365
Microsoft Excel
PTC FlexPLM

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

eServiceTicket

Date Founded

2016

Company Location

United States

Company Website

e-serviceticket.com

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/servigistics

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Not specified

Purchase Order

Not specified

Categories and Features

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