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What is eServiceTicket?

Our mobile-focused platform aims to enable technicians, regardless of their skill level, to communicate with the proficiency of industry leaders. Utilizing our "Least amount of taps" strategy, tasks such as managing service tickets, purchase orders, job descriptions, and parts information become remarkably straightforward and efficient, leading to exceptional results. The e-ServiceTicket App is an all-encompassing solution, featuring optimal tools designed to cater to your specific needs. Developed by specialists in field service, it simplifies the management of details, ensuring operations run smoothly and quickly. As a mobile-first solution, eServiceTicket harnesses the power of smartphones as multifunctional devices, providing significant benefits to users. Furthermore, the company web portal allows support teams to effectively manage customer interactions, job assignments, and employee oversight, while the administrative web portal empowers company leaders to maintain seamless control over their accounts, ultimately boosting overall operational efficiency. This dual-portal framework not only streamlines support and administrative processes but also enhances service delivery and elevates customer satisfaction to new heights. By integrating these advanced features, we aim to revolutionize the way service teams operate in a mobile environment.

What is app.licious Mobile Field Services?

The platform provides remarkable flexibility and a wide array of features designed to support all mobile data activities while integrating effortlessly with backend systems. It is designed to work with all standard smartphones, tablets, and iPads, enabling users to start using it right away without the necessity of additional hardware. Our mobile solution effectively bridges the gap between workforces and diverse communities across numerous sectors, including real estate, education, childcare, healthcare, and even technicians in oil and gas, as well as those involved in onsite health and safety inspections. We cater to an extensive variety of industries around the world, ensuring that every sector is included. This scalable mobile enterprise platform distinguishes itself from individual applications by providing a comprehensive and sustainable approach that can adapt as your business evolves. With complete workflow management and appropriate authorizations at each stage, any data form can be assigned to a designated individual for approval before moving forward. Moreover, these levels of authorization can be quite intricate, capable of accommodating complex organizational hierarchies. Consequently, the platform guarantees a solid and efficient method for handling data across multiple sectors while fostering collaboration and enhancing productivity. By integrating these features, it empowers users to streamline their operations and make informed decisions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$14.95/month/user
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eServiceTicket

Date Founded

2016

Company Location

United States

Company Website

e-serviceticket.com

Company Facts

Organization Name

app.licious Group

Date Founded

2015

Company Location

Australia

Company Website

www.applicious.com.au

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Not specified

Purchase Order

Not specified

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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