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What is eStar eCommerce?

At eStar, we place our clients' success at the forefront of our mission, working alongside some of the leading retailers throughout Australasia to foster growth that consistently exceeds market expectations. Our aspiration is to develop and deliver the best commerce solutions globally, empowering our clients to excel in their respective markets. Through our collaborative efforts, we enhance brand interactions that resonate deeply with consumers. Previous implementations have demonstrated that digital storefronts can have a profound effect on in-store sales, highlighting the necessity for a strong omnichannel experience that integrates seamlessly with eCommerce platforms to bolster physical retail activities. eStar is proud of its exceptional track record of successful project deliveries, with our committed team, strategic approach, and comprehensive range of services being essential in nurturing enduring client partnerships. Our credibility is founded on our reliable enterprise-level eCommerce platform, which is trusted by distinguished clients like David Jones, Country Road Group, Briscoe Group, Air New Zealand, Bed Bath & Beyond, and Stirling Sports, among others. We are dedicated to continuously innovating and refining our platform to ensure it is rich in features and adept at addressing the changing demands of our clients. In this ever-evolving retail environment, eStar differentiates itself as a dependable ally for companies seeking to enhance their eCommerce capabilities, and our commitment to excellence is unwavering. Together, we aim to shape the future of retail in a way that benefits both our clients and their customers alike.

What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

Media

Media

Integrations Supported

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
Starshipit
WooCommerce
eBay

Integrations Supported

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
Starshipit
WooCommerce
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eStar

Company Location

Australia

Company Website

www.estaronline.com

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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