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Ratings and Reviews 2 Ratings
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What is eStreamDesk?
You've embarked on a journey to discover a solution that satisfies the pressing needs of your clients, but prior alternatives have proven to be excessively costly and overly complex to implement. Perhaps you've tried several popular services, only to be discouraged by the high monthly costs associated with managing customer inquiries. For many years, it has been emphasized that creating a dedicated help desk can greatly improve customer satisfaction, foster repeat business, and lower support costs simultaneously. Enter eStreamDesk, an intuitive and efficient cloud-based help desk and ticketing solution crafted to perform one vital function flawlessly. Each incoming email is automatically converted into a support ticket, enabling you to determine how every message is prioritized, monitored, and resolved. You can seamlessly route sales inquiries to your sales team while directing technical questions to your IT department. Moreover, you can automate replies to common customer queries, guaranteeing quick communication and satisfaction. By leveraging this innovative system, you can dedicate more energy to expanding your business rather than getting overwhelmed by support challenges, ultimately positioning yourself for greater success in the marketplace.
What is InvGate Service Management?
InvGate Service Management serves as a robust solution for asset management and help desk operations, designed to enhance IT service delivery and support. With its user-friendly and intuitive interface, it stands out as a top choice for organizations. The platform provides a comprehensive solution for multiple departments, allowing for efficient service fulfillment alongside unified asset management features. This integration ensures that asset requests and service requests are handled seamlessly. Additionally, InvGate Service Management boasts a graphical workflow builder that utilizes a drag-and-drop functionality for ease of use. Users can also enjoy fully customizable dashboards that require no coding, making it accessible for all team members. Overall, InvGate Service Management not only simplifies IT processes but also empowers teams to tailor their workflows effectively.
Integrations Supported
Facebook
Gmail
Google Analytics
Google Drive
Google Workspace
Microsoft Outlook
Microsoft Teams
Stackreaction
Workativ Assistant
Wufoo
Integrations Supported
Facebook
Gmail
Google Analytics
Google Drive
Google Workspace
Microsoft Outlook
Microsoft Teams
Stackreaction
Workativ Assistant
Wufoo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eStream
Date Founded
2002
Company Location
Bulgaria
Company Website
www.estreamdesk.com
Company Facts
Organization Name
InvGate
Date Founded
2004
Company Location
United States
Company Website
www.invgate.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal