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What is etracker?

Etracker, a tracking expert located in Hamburg, Germany, specializes in push notification marketing and web analytics. Their software-as-a-service offerings empower marketers to fully leverage their data while adhering to EU data protection laws. With these tools, understanding your users becomes straightforward, allowing for the creation of effective marketing strategies. Additionally, etracker provides valuable insights that help optimize user engagement and campaign performance.

What is E-Track?

E-Track is a versatile customer service software designed specifically for small to medium-sized businesses and agencies, enabling the efficient management of trouble tickets from their creation to resolution, while also maximizing resource utilization. This all-in-one solution works effortlessly on both web and local area network platforms, offering a comprehensive strategy for customer service management. With its powerful online interface, E-Track incorporates numerous features such as alert systems, escalation methods, appointment management, and a rich knowledge base, all available in a single, unified platform. By simplifying these workflows, E-Track not only boosts operational efficiency but also greatly improves customer satisfaction levels. Furthermore, its user-friendly design ensures that both staff and clients can easily navigate and utilize the system to resolve issues promptly.

Media

Media

Integrations Supported

Commanders Act
FuseCommander
Magento
OXID eShop
Shopify
TrustCommander
Varify.io
VersaCommerce
WordPress

Integrations Supported

Commanders Act
FuseCommander
Magento
OXID eShop
Shopify
TrustCommander
Varify.io
VersaCommerce
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

$19.00
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

etracker

Date Founded

2000

Company Location

Germany

Company Website

www.etracker.com

Company Facts

Organization Name

AdvanTec Information Systems

Date Founded

1998

Company Location

United States

Company Website

www.advantecis.com

Categories and Features

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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