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Ratings and Reviews 2 Ratings
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SurveySparrowAn all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.
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TitanCollaborating with Salesforce, Titan Forms and Apps revolutionize the industry by making the leading CRM globally available and user-friendly for everyone. With just a click and absolutely no coding involved, you can harness the power, speed, and flexibility of Salesforce Forms to streamline your business operations. Reduce your time to market, eliminate the need for coding, and address any scenario using a unified platform. Our top-tier forms and applications for Salesforce are designed to serve various industries, and we are dedicated to crafting tailored solutions for challenging issues. Easily create stunning web portals, sign documents, generate reports, distribute surveys, automate contracts, and fill out Salesforce forms, all in a matter of clicks—without requiring any coding expertise. Plus, our innovative AI assistant ensures you can expedite the process while minimizing mistakes. We proudly stand as the sole product available that allows you to transmit and retrieve data from Salesforce in real-time, all without incurring additional development costs. At Titan, our customers and partners drive our innovations. If you have a suggestion for a new feature, feel free to submit it through our Titan X Lab, and we will evaluate it for our development roadmap! So, what’s holding you back? Take the next step and schedule a demo today to see how we can transform your processes!
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JotformWith the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.
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Inspire SoftwareInspire Software is an AI-driven strategic execution platform that aims to elevate your organization by centering your employees and teams around growth. Cultivate your workforce through enhanced performance! Based in Jackson, Wyoming, we offer a complete range of applications — including strategy, performance, objectives, feedback, one-on-ones, recognition, learning, pulse, and 360-degree surveys — that extend well beyond basic performance management. With Inspire, you foster leadership at every level of your organization. By aligning your team members with the overall strategy, as they carry out their tasks, your organization experiences growth. Discover more about our innovative solutions at inspiresoftware.com, and take the first step toward transforming your team's potential.
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SogolyticsSogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate. SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele. Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
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AirYour team's content can be effectively consolidated within a workspace that is well-organized, version-controlled, and easily shareable. While Air provides a space for storing your content, it also boasts features like intelligent search capabilities, guest access permissions, and customizable layouts. Additionally, it simplifies the process of version tracking and sharing, enhancing the overall creative experience. No longer will you need to bury assets within zip files and folders; instead, you can craft lightweight presentations and social media posts. Your content can be structured in a manner that aligns seamlessly with your brand identity. The workspace doubles as a powerful search engine, equipped with smart tags and image recognition, enabling all team members, including managers, to effortlessly find and utilize assets. One of the most challenging aspects of collaboration is often the feedback process, but Air allows guests to contribute directly to your workspace via public boards. You can engage in discussions, leave comments, and make selections with context, fostering a collaborative environment. Moreover, you can easily track changes and pinpoint the latest version of any asset, ensuring that everyone is on the same page. This streamlined approach not only facilitates better organization but also promotes creativity and innovation within the team.
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Performly TalentPerformly simplifies the automation and management of all your human resources functions. With Performly, you can easily collect feedback from anyone, regardless of their location. This fosters a culture of high performance within your team and aids in aligning their efforts. Performance management should evolve beyond an annual review to become an ongoing dialogue involving regular feedback and discussions. Schedule one-on-one check-in meetings to review goal progress and provide feedback, using templates to streamline the process. Encourage everyone in the organization to recognize each other's efforts, even for minor achievements, to boost morale. Additionally, maintain a daily task list that is interconnected with your current objectives, ensuring clarity and focus on what needs to be accomplished. This holistic approach to performance management not only enhances individual accountability but also strengthens team collaboration.
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SpidergapSpidergap is an effective 360° feedback platform aimed at assisting organizations in transforming employee insights into valuable development opportunities. It simplifies the process for HR professionals, managers, and consultants to create tailored assessments, produce clear and actionable reports, and facilitate meaningful employee growth. In addition to its software capabilities, Spidergap offers professional guidance to enhance your feedback strategies, effectively plan initiatives, and evaluate the return on investment. Whether it's for leadership development or performance appraisals, Spidergap is dedicated to ensuring that feedback fosters genuine change. Many organizations are already leveraging Spidergap to cultivate a culture rooted in continuous improvement, demonstrating its impact on workplace dynamics. By utilizing this tool, you can empower your team and drive progress within your organization.
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Act!Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
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DropTrackDropTrack is a music promotion software designed for independent artists, record labels, and producers. It connects users with industry professionals like bloggers, international DJs, radio stations, music supervisors, and playlist curators, ensuring their music reaches the right audience. Moreover, DropTrack provides real-time analytics, offering insights into who listened to the music and the timing of those listens, thereby enhancing promotional strategies. With its user-friendly interface and valuable features, artists can effectively navigate the music industry landscape.
What is eTrusted?
Immerse yourself in the core of your brand by systematically collecting feedback at vital interaction points, whether they occur in digital spaces or face-to-face. Establishing a customer-centric culture becomes attainable through the practical insights gained from this feedback. By proactively managing such input and generating compelling content, you can profoundly impact your company’s reputation. Transactional feedback is generated when you request insights from individuals—like customers, vendors, or representatives—after they have interacted with your business. This important information can be gathered at multiple interaction points, such as during purchase confirmations, service calls, product deliveries, or checkout processes. Each feedback response is tied to someone who has truly engaged with your organization, thereby enriching the authenticity and significance of the insights collected. One of the primary benefits of transactional feedback is its ability to capture opinions at pivotal moments of change. Given that perceptions about your organization often shift in response to particular events, individuals are more likely to adjust their views accordingly. By recognizing and analyzing these shifts, you can more effectively tailor your strategies to meet customer expectations, ultimately improving service delivery and fostering stronger relationships. This ongoing dialogue not only enhances customer satisfaction but also opens avenues for future innovation within your offerings.
What is HubSpot Service Hub?
Software designed to enhance the efficiency and organization of customer service can significantly impact your business. Service Hub enables you to elevate your customer service capabilities instantly, as it encompasses all the tools necessary to impress customers on a grand scale. By utilizing Service Hubâ„¢, you can ensure that each customer has a remarkable interaction with your brand, which in turn encourages them to share their positive experiences with others. This strategy fosters the development of a dedicated customer base that consistently supports your enterprise. It is essential to deliver structured customer service that offers thorough and effective solutions, as customers primarily seek assistance rather than being concerned with the internal workings of your company. When your teams lack connectivity, it can lead to misunderstandings and frustration for customers. Service Hubâ„¢ helps to eliminate these issues by facilitating a smooth customer journey. With the integrated Conversations inbox, you can consolidate all your communication channels, such as email, forms, live chat, and social media platforms like Facebook Messenger, into one cohesive system. This comprehensive approach not only streamlines communication but also empowers your team to respond to customer inquiries more effectively and promptly.
Integrations Supported
AdStage
Aysling
Clari Copilot
Cx Moments
Databox
Dataddo
Delighted
Dialpad Ai Meetings
Drift
Eventbrite
Integrations Supported
AdStage
Aysling
Clari Copilot
Cx Moments
Databox
Dataddo
Delighted
Dialpad Ai Meetings
Drift
Eventbrite
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$50 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eTrusted
Company Location
Germany
Company Website
enterprise.etrusted.com
Company Facts
Organization Name
HubSpot
Date Founded
2006
Company Location
United States
Company Website
www.hubspot.com
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking