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What is eXcediant?

eXcediant is a software company dedicated to addressing the specific needs of the land title industry. We aim to create cost-effective, powerful, and highly adaptable software designed to streamline consumer complaint tracking in compliance with ALTA Best Practice Pillar 7, along with providing a sophisticated sales CRM customized for title insurance agencies. With a combined experience of over two decades in technology and customer satisfaction within the land title realm, our software prioritizes the unique requirements of title agents. Our goal is to deliver a top-tier solution that empowers title agents to convert customer frustrations into positive experiences and satisfaction. Our state-of-the-art customer complaint management system is specifically designed to help your title agency flourish and excel, ensuring that your clients appreciate the ease and efficiency of eXcediant's offerings. We look forward to the chance to assist in your agency's expansion with our all-encompassing solution. By choosing eXcediant, you are not only managing complaints; you are also fostering stronger connections with your clientele, which ultimately leads to long-term success. In this way, we strive to contribute to the overall improvement of client-agent relationships within the industry.

What is Everest 7?

Everest, developed by Lynk Software, Inc., is an innovative, cloud-driven complaint management and quality control solution designed to cater to the needs of both large and mid-sized companies across diverse industries. This platform is not only user-friendly but also offers extensive customization options. By efficiently addressing every concern or issue, Everest enhances service quality and fosters customer loyalty. Users of Everest can manage customer inquiries and complaints through multiple channels such as phone, email, mobile applications, remote call centers, and the organization's website, ensuring seamless communication. Additionally, the software's versatility allows organizations to adapt it to their specific operational requirements, making it a valuable asset for managing customer relationships.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$25 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Online Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

eXcediant

Company Location

United States

Company Website

www.excediant.com

Company Facts

Organization Name

Lynk Software

Date Founded

1970

Company Location

United States

Company Website

www.lynksoftware.com

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Categories and Features

Call Center

Not specified

CAPA

Not specified

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal

Incident Management

Not specified

Quality Management

Not specified

Returns Management

Not specified

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