Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is easiware?
Evolve into a cherished brand by customizing your interactions with customers. Our all-inclusive platform, supported by professional guidance, simplifies the everyday responsibilities of your Customer Service and Marketing departments while fostering stronger connections with your audience. With a unified solution for overseeing customer communications, the journey is set for love brands—both those currently flourishing and those aiming for future success. We enable these brands to tailor their customer relationships, infusing a distinctive touch that sets them apart from their rivals. Every customer offers a unique challenge for your teams to address, allowing for the rapid compilation of a comprehensive understanding of their preferences and requirements. This personalized approach not only enhances satisfaction but also cultivates loyalty, transforming casual interactions into lasting relationships.
What is Thnks?
To foster a more profound connection with your customers and inspire them to become passionate advocates for your brand, think about utilizing Thnks to enhance client relationships, bolster brand loyalty, and express gratitude that truly resonates with your audience. For example, when hosting a virtual training session, consider delighting your participants with a power lunch delivered ahead of time, allowing them to savor a meal while engaging with your presentation, thus transforming it into a captivating lunch and learn experience! While errors can occur, how you choose to address them can leave a lasting impression on your clients; bring some levity to the situation and convey your apologies in a playful manner, like sending an ‘eggstra’ sorry sandwich for breakfast. Additionally, whether celebrating professional milestones or personal achievements in your clients’ lives, Thnks provides a range of thoughtful gifts to express your congratulations! Among the popular options are cocktail kits that come with everything needed for your client’s favorite drink, ensuring each celebration is both personal and memorable. By incorporating such imaginative gestures into your customer interactions, you not only make them feel valued but also enhance their perception of your brand positively. Ultimately, these personalized experiences can significantly strengthen the loyalty and advocacy of your customer base.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Easiware
Date Founded
2008
Company Location
France
Company Website
www.easiware.com/en/
Company Facts
Organization Name
Thnks
Company Location
United States
Company Website
www.thnks.com/customer-engagement
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Employee Recognition
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards