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What is ecManager?

ecManager is a versatile digital commerce platform tailored to develop webshops that seamlessly integrate with your brand's identity while enhancing the overall customer experience. This platform excels in increasing order values and conversion rates, ensuring that all performance metrics reach their highest potential. As a leader in digital commerce innovation, ecManager prioritizes customer satisfaction and sustainable growth, while also driving business transformation and providing a significant competitive advantage, largely fueled by technological progress. Their state-of-the-art digital solutions equip both individuals and organizations with the tools needed to meet these goals efficiently. The range of clients served by ecManager includes ambitious retailers, well-known brands, and wholesalers who depend on flexible and reliable omnichannel commerce technology to ensure outstanding order fulfillment, customer experiences, and conversion rates. In a fast-paced market landscape, these businesses understand that embracing cutting-edge technology is crucial for maintaining a competitive stance and achieving long-term success. This commitment to innovation not only sets them apart but also helps in adapting to ever-changing consumer demands.

What is SAP Service Cloud?

SAP Service Cloud presents a comprehensive solution designed to elevate customer service, enhancing omnichannel experiences and maximizing the efficiency of contact centers. By providing reliable and customized service across various channels, it nurtures customer loyalty and drives business expansion through outstanding service delivery. The platform guarantees smooth interactions across multiple touchpoints, including self-service features, while leveraging intelligent technologies to enhance profitability by decreasing resolution times and equipping agents for optimal performance. Additionally, it boosts employee morale and productivity with user-friendly tools and contextual support, allowing staff to respond more effectively to customer needs. In addition to service improvements, SAP Service Cloud also bolsters sales, commerce, and marketing initiatives through exemplary customer support. This solution allows businesses to deliver quick and personalized assistance, significantly enhancing service efficiency and effectiveness. By integrating customer interactions from a variety of channels into a singular platform, it ensures a cohesive service experience, ultimately elevating overall customer satisfaction while paving the way for future growth opportunities.

Media

Media

Integrations Supported

3CLogic
Canopy
Copernica
Expana
Facebook
Instagram
Microsoft Azure
MindTouch
SAP Cloud Platform
SAP Commerce Cloud
SAP Knowledge Central
SAP Store
Verloop.io
WeChat
X (Twitter)
YouTube

Integrations Supported

3CLogic
Canopy
Copernica
Expana
Facebook
Instagram
Microsoft Azure
MindTouch
SAP Cloud Platform
SAP Commerce Cloud
SAP Knowledge Central
SAP Store
Verloop.io
WeChat
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

De Nieuwe Zaak

Date Founded

2005

Company Location

Netherlands

Company Website

www.denieuwezaak.nl/e-commerce-partners/ecmanager-omnichannel-software/

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/service-cloud.html

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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