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What is ethosIQ Customer Engagement Platform?
At ethosIQ, we collect and seamlessly integrate a wide array of data from multiple platforms in real-time. By converting large volumes of data into actionable insights, ethosIQ ensures that valuable information is readily accessible. You can explore the endless possibilities that data offers by scheduling a demonstration. The Customer Engagement Platform (CEP) from ethosIQ consolidates interactions and application data from various vendors and channels across diverse systems, creating a cohesive and detailed overview. This platform is instrumental in identifying and resolving data integrity issues across different sources, guaranteeing consistently valuable reporting insights. Such insights enable your organization to enhance resource management, improve customer experiences, and build stronger relationships through effective contact center interactions. Additionally, the CEP gathers both real-time and historical data, providing a comprehensive view of the customer journey in a single, easily accessible location, which ultimately supports better strategic decision-making. With ethosIQ, you can look forward to a promising future filled with data-driven insights and transformative potential. Embrace the evolution of data utilization and take the next step toward innovation today.
What is Thunderhead ONE Engagement Hub?
ONE functions as a comprehensive technological ecosystem that effectively learns, interprets, and manages customer interactions and experiences while overcoming various organizational hurdles. By tracking customer engagements across all possible channels—whether online, via a call center, or in physical locations—ONE develops a unified omnichannel view of customer behavior. This emphasis on customer-centric journeys allows for personalized experiences and nurtures lasting connections. ONE integrates customer pathways across every channel and touchpoint, leveraging insights into customer intent to maximize the value of each interaction. Through advanced real-time visualizations, ONE provides a thorough and immediate overview of customer journeys, enabling businesses to respond swiftly to changing needs. By diligently monitoring all customer interactions, its AI-driven analytics offer deep, relevant, and timely insights that empower organizations to enhance their listening capabilities and achieve a clearer understanding for better decision-making. Built from the ground up as an integrated layer, ONE effortlessly links various systems and silos, ensuring a seamless experience for both companies and their customers. This functionality not only boosts operational efficiency but also solidifies the bond between the brand and its clientele, ultimately driving growth and customer loyalty. As businesses embrace this technology, they can expect to see improvements in customer satisfaction and loyalty, fostering an environment where both parties thrive.
Integrations Supported
Avaya Cloud Office
Calabrio Quality Management
Continuum PSA
Genesys Cloud CX
Google Cloud Platform
NICE Actimize
Oracle Cloud Infrastructure
Verint Predictive Modeling
Verizon Cloud
Integrations Supported
Avaya Cloud Office
Calabrio Quality Management
Continuum PSA
Genesys Cloud CX
Google Cloud Platform
NICE Actimize
Oracle Cloud Infrastructure
Verint Predictive Modeling
Verizon Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ethosIQ
Date Founded
2009
Company Location
United States
Company Website
www.ethosiq.com/customer-engagement-platform/
Company Facts
Organization Name
Thunderhead
Company Location
United Kingdom
Company Website
www.thunderhead.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content