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Ratings and Reviews 45 Ratings
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QminderGlobally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.
What is fieldd?
Enhance your administrative efficiency and deliver an outstanding customer experience with our all-inclusive Field Service Software. With fieldd's insights into your team's locations, job lengths, and pricing models, it can suggest the best availability for your clients. The Online Booking Portal features payment processing, customer profiles, direct messaging, and real-time job tracking, making it a convenient tool for both you and your customers. You can easily customize the entire service experience for your home service business with the fieldd CRM. Crafted for shop and mobile service providers, as well as those specializing in mobile or pickup/drop-off services, fieldd minimizes the need for extra administrative staff by taking on essential tasks. Training fieldd to fit your home service operations is straightforward, enabling it to handle your day-to-day responsibilities effectively. In addition, you can establish accurate service areas in the fieldd CRM by considering travel times, ensuring your team arrives on time and adheres to schedules without interruptions. By incorporating fieldd, you can concentrate on expanding your business while guaranteeing a smooth service experience for your customers. This results in higher client satisfaction and retention, directly impacting your company's growth and success.
What is OctopusPro?
OctopusPro serves as a comprehensive solution for managing field services, equipping mobile and home service companies with tools for efficient scheduling, booking, invoicing, and workforce oversight. Tailored for various sectors, such as cleaning, landscaping, pest control, healthcare, and automotive services, OctopusPro significantly boosts operational efficiency by automating processes and enhancing customer engagement.
With functionalities that include real-time tracking, automated alerts, secure payment solutions, and easy online booking, OctopusPro effectively reduces administrative burdens while increasing productivity and revenue. Its adaptable interface is suitable for enterprises of any size, simplifying the management of services considerably.
Thousands of professionals trust OctopusPro to optimize their operations, elevate customer satisfaction, and facilitate seamless business growth, making it an essential tool in the competitive service industry landscape. By choosing OctopusPro, businesses position themselves for success in an ever-evolving marketplace.
Integrations Supported
2Checkout
Apple Pay
Checkout.com
Eway
Google Calendar
Google Maps
Google Wallet
Mailchimp
PayPal
QuickBooks Online
Integrations Supported
2Checkout
Apple Pay
Checkout.com
Eway
Google Calendar
Google Maps
Google Wallet
Mailchimp
PayPal
QuickBooks Online
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Fieldd Software
Company Website
fieldd.co
Company Facts
Organization Name
OctopusPro
Date Founded
2011
Company Location
Australia
Company Website
www.octopuspro.com
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Categories and Features
Carpet Cleaning
Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management
Field Sales
Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Limo
Accounting / Payroll
Customer Management
Dispatching / Navigation
Driver Management
Job Dashboard
Pricing Management
Reservation Management
Locksmith
Billing & Invoicing
CRM
Dispatch Management
GPS Tracking
Inventory Management
Mobile Access
Payment Processing
Scheduling
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking