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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is GEHRIMED?
GEHRIMED is the first ONC-Certified interoperable electronic health record (EHR) designed specifically for healthcare practitioners in the long-term and post-acute care (LTPAC) sectors. This versatile cloud-based system allows medical professionals to document patient interactions, retrieve medical records, co-sign documents, and electronically prescribe medications, incorporating advanced functionalities such as macros, menu options, transcription, speech recognition, and typing. Moreover, GEHRIMED includes an all-encompassing quality management and MIPS reporting framework, automated billing solutions, customizable reporting capabilities, policy oversight, secure data storage, instant messaging features, follow-up scheduling, and effective data management and synchronization tools. These extensive functionalities make it an essential asset for contemporary healthcare environments, ensuring that providers have the resources necessary to improve patient outcomes and optimize their operational processes. With such a wide array of features, GEHRIMED stands out as a pivotal solution in the evolving landscape of healthcare technology.
What is LTPAC Software Systems?
The Omegacare comprehensive LTPAC software suite is distinguished as the only SAAS Electronic Medical Records platform in its field that thoroughly addresses all facets of resident care. For the first time, healthcare providers—including clinicians, pharmacists, and physicians—can collaborate effortlessly via shared data, eliminating the need for complicated interfacing or additional network setups. A key differentiator of OmegaCare’s implementation support is the presence of dedicated Project Management Specialists who are exclusively stationed on-site at the client location throughout the entire implementation journey. This specialized team focuses solely on the client, ensuring that their attention remains undivided and support is both effective and efficient. Made up of highly skilled professionals, the implementation team is responsible for grasping the unique needs of the organization, tailoring and installing the software, conducting thorough testing, offering training, and assisting with optional data migration from existing systems. Their steadfast dedication guarantees a seamless transition to the new software, significantly improving the standard of care delivered to residents. Additionally, this hands-on approach fosters stronger relationships between the software provider and the healthcare organization, enhancing overall satisfaction with the implementation process.
Integrations Supported
API Availability
API Availability
Pricing Information
$225.00/month/user
gEHRiMed offers tiered pricing starting at $225 for Basic, $425 for Professional, and $650 for Professional Plus.
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Not specified
Company Facts
Organization Name
Netsmart Technologies
Date Founded
1968
Company Location
United States
Company Website
www.ntst.com/Solutions/By-Community/Post-Acute-Care/Gehrimed
Company Facts
Organization Name
OmegaCare
Date Founded
1982
Company Location
United States
Company Website
www.omegacareonline.com
Categories and Features
Chronic Care Management
Not specified
Long Term Care
Clinical Care
EHR
Electronic Health Record
For Nursing Homes
Geriatric Care
Patient Records
Categories and Features
Long Term Care
Clinical Care
For Nursing Homes
MDS Review
Patient Records