Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is gominga?
Take control of your digital reputation with gominga, the premier platform designed to manage ratings, reviews, and customer inquiries all from a single interface! Featuring tools for monitoring, alerts, analysis, and customer engagement, you can effortlessly conduct market research while elevating your customer support in the online arena. Our Review Manager empowers you to analyze product feedback and questions sourced from various eCommerce platforms, allowing for direct interaction with customer opinions via our intuitive SaaS tool. With effective features such as email notifications and a streamlined issue management system, your operational efficiency is significantly improved. We enable you to enhance your reviews on Google My Business, thereby increasing revenue by appreciating customer feedback. By evaluating your store's strengths and weaknesses, you can respond to reviews adeptly and showcase your business's most appealing qualities on Google. With gominga, you have the chance to develop your brand, bolster customer loyalty, and extract insightful product feedback—our expertise is ready to assist you. Implementing a proactive review management strategy not only can elevate sales but also strengthen your brand’s identity! Seize the opportunity for growth and change that comes with actively managing your reviews, and witness the positive impact it can have on your overall business success.
What is Reputation Studio?
You can manage, oversee, reply to, and evaluate reviews from various platforms all in one centralized location. With a single workspace, you are empowered to engage with customers across any channel effectively. Responses are delivered almost instantly, enhancing customer interaction. Agents have the option to set up personalized alerts to be informed when a review aligns with their specified criteria. Customization of your workspace allows for the aggregation of reviews or Q&A in a format that aligns with your operational needs. To address pressing concerns and prioritize replies, you can categorize keywords or tags strategically. Utilize templates as a foundation and refine them for each individual question or review to streamline and standardize your responses. An approval system for managerial oversight can be implemented to guarantee that replies remain consistent and accurate. Additionally, you can designate roles for users and assign permissions, such as allowing certain individuals to modify or restrict access to specific datasets, enhancing overall collaboration and control in the review management process. This comprehensive system not only boosts efficiency but also fosters a cohesive team environment.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
gominga eServices
Date Founded
2015
Company Location
Germany
Company Website
gominga.com
Company Facts
Organization Name
1440
Date Founded
2009
Company Location
United States
Company Website
www.1440.io/reputation-studio/
Categories and Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Categories and Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label