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What is heartbeat?

Every day, numerous people visit hospitals or clinics, all sharing a common objective: to improve their overall quality of life. Yet, it has been a longstanding issue that few healthcare professionals actively track the long-term effects of treatment once patients leave their care. At Heartbeat, we believe that fostering follow-up communication between healthcare providers and patients results in significant benefits for both parties. Clinicians are able to gather valuable information regarding which treatments are most effective, while patients often enjoy better health outcomes and potentially longer lives when they are engaged in their own care processes. Patient-Reported Outcome Measures (PROMs) are structured and validated questionnaires that patients complete to evaluate their functional well-being and general health condition. Essentially, these measures enable patients to relay crucial information to their healthcare providers about the success of particular surgeries, medications, or treatments they have undergone, thus enhancing the overall healthcare experience for everyone involved. This continuous feedback mechanism is essential not only for improving treatment strategies but also for ensuring that patient perspectives play a crucial role in shaping medical decisions. Moreover, by incorporating these insights, the healthcare system can evolve to become more patient-centric and responsive to individual needs.

What is RepuGen?

RepuGen is a comprehensive software solution designed specifically for managing reputation and reviews in the medical field, catering to doctors, medical practices, larger healthcare organizations, and dental offices. A negative reputation can lead to significant financial losses, as statistics show that 75% of patients are unlikely to choose a healthcare provider with a rating lower than 4 stars. To gather insights on patient satisfaction right after their visits, RepuGen facilitates a survey process, encouraging patients to share their feedback on review platforms. This approach enables healthcare providers to gain a deeper understanding of patient experiences, enhance service recovery efforts, and simultaneously strengthen their online reputation. Given the increasing reliance on the internet for healthcare decisions, maintaining a positive online presence has become crucial for attracting new patients to dental and medical practices. Furthermore, it is essential to recognize that dissatisfied patients often voice their grievances loudly, potentially casting a shadow over your healthcare practice's image. By leveraging RepuGen's features, healthcare providers can proactively manage feedback and foster a more favorable perception in the community.

Media

Media

Integrations Supported

KonnectzIT
Logit.io

Integrations Supported

AdvancedMD
Dentrix
DrChrono
EagleSoft
NextGen Healthcare EHR
Veradigm Practice Management

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

We offer a core reputation management plan + 4 different add ons. Start with the Core Plan, and add to it the add ons based on your preferences.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

heartbeat

Company Location

Germany

Company Website

heartbeat-med.com

Company Facts

Organization Name

RepuGen

Date Founded

2016

Company Location

United States

Company Website

www.repugen.com

Categories and Features

Patient Engagement

Not specified

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Patient Engagement

Appointment Scheduling
Messaging

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

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