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What is helppeople Cloud?
Es el momento perfecto para transformar tus procedimientos y enriquecer la experiencia de tus usuarios. Helppeople te brinda una plataforma confiable y fácil de usar que simplifica la gestión y automatización de tus procesos. Aumenta la eficiencia de tus operaciones, acorta los tiempos de respuesta y obtén toda la analítica necesaria para tomar decisiones rápidas y efectivas. Controla todos los activos tecnológicos de tu empresa y minimiza el riesgo de eventos irreversibles. Además, puedes gestionar y afinar el proceso de contratación en todas las áreas de tu organización, lo que garantiza un flujo de trabajo más dinámico y eficaz. Esta optimización no solo mejora la utilización de recursos, sino que también impulsa la productividad de tu equipo. Al adoptar estas herramientas, tu empresa puede adaptarse más rápidamente a los cambios del mercado y satisfacer mejor las necesidades de sus clientes.
What is Integria IMS?
Integria IMS presents a thorough IT Service Support Management (ITSSM) solution that acts as an intuitive help desk software, merging ease of use with powerful features. It boasts an automated inventory system integrated within a single interface, driving operational efficiency by reducing management time and project costs. With its adaptable reporting features, users can stay updated while easily tracking service quality and management performance in real-time. In a competitive help desk landscape, populated by over 350 similar offerings, many products are often overly complex and designed for larger organizations, laden with unnecessary features that detract from the user experience. While your organization may encounter complex hurdles, managing your help desk should not contribute to that difficulty. Despite claims from some SaaS solutions of being quick and user-friendly, they often turn out to be cumbersome with redundant functionalities and poor integrations, which end up requiring more resources and time for maintenance. This situation underscores the need for a more efficient approach that emphasizes user experience while retaining crucial capabilities. Ultimately, a well-designed help desk solution can transform the way organizations manage their IT services, fostering a more productive and stress-free environment.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$4.99 per user per month
Free Trial Offered?
Free Version
Pricing Information
$90.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
helppeople
Date Founded
2000
Company Location
Colombia
Company Website
helppeoplecloud.com
Company Facts
Organization Name
Artica Soluciones Tecnologicas
Date Founded
2005
Company Location
Spain
Company Website
integriaims.com/en
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management