i-Listen vs. Exelysis Contact Center

Netlogic TEC is committed to providing outstanding software solutions tailored to our clients' needs. We consistently incorporate cutting-edge technological innovations into our offerings, guaranteeing that our customers benefit from superior applications. Each software product we provide is designed for seamless interaction with others, as well as compatibility with third-party applications through specialized middleware functionalities. One of our flagship products, I-Bill, is an online platform that allows organizations to monitor their telecom usage while effectively managing related expenses. In addition, i-Call is an automated dialing system capable of batch-calling multiple phone numbers simultaneously. For small businesses seeking a flexible telecommunications solution, i-Connect presents a dynamic PBX system that adapts to their changing requirements. We hold the conviction that any endeavor worth pursuing should be accomplished with the utmost quality. Our ambition extends beyond merely meeting customer expectations; we strive to exceed them in every aspect, and we take significant pride in our core values, which include integrity, honesty, and a dedication to excellence. By adhering to these principles, we cultivate enduring partnerships with our clients, built on a foundation of trust and mutual respect, while also continually seeking innovative ways to enhance their experiences with our products.

Exelysis provides smart call routing through a system that organizes calls into groups, effectively maximizing the use of available agents. The Exelysis Contact Center enables each incoming call to be assigned multiple tags based on various attributes, facilitating precise management of each interaction. Agent groups serve as a crucial link between the call handlers and the agents themselves. These groups can be designed to reflect specific skills, departments, or campaigns, granting significant adaptability in configuring call routing strategies. Furthermore, groups can be combined into sets to develop intricate routing scenarios that cater to specific needs. As calls come in, the system dynamically queues them according to their characteristics, optimizing response times. Additionally, the incorporation of priority settings allows for meticulous control over the sequence in which calls are addressed, with advanced capabilities enabling agents to manage urgent calls while balancing their other responsibilities effectively. This comprehensive approach ensures that all calls are handled efficiently and with the attention they require.