Top Exelysis Contact Center Alternatives

RingCentral RingEX is a robust cloud-based telephony solution designed to enhance your company's communication efficiency. With enterprise-level communication functionalities like voice, fax, and text, along with the flexibility of BYOD (bring your own device), it enables you to operate from virtually anywhere. The platform's essential features encompass automatic call recording, conferencing capabilities, and unlimited local and long-distance calls. Additionally, RingCentral RingEX offers personalization options, allowing you to tailor call management settings such as call forwarding, message alerts, and notifications for missed calls to fit your specific requirements. This adaptability makes it a versatile choice for a wide range of business environments.

Yeastar P-Series Phone System is a business communication solution that offers companies of all sizes with a complete package for calls, video, messaging and integrations, out of the box. With inbuilt visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, it boosts user experience at all levels and provides everything across desktop, mobile, and browser with simple user apps.

Squaretalk is an all-in-one contact center solution built specifically for modern sales teams. This powerful software improves how businesses of all sizes connect with prospects and customers, convert opportunities, and grow. Advanced features like VoIP, WhatsApp Business messaging, and AI automation help you shorten sales cycles and elevate outreach without adding more complexity or increasing costs. Squaretalk’s platform provides omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability. We provide phone numbers in 150+ popular and niche destinations, so your businesses can easily establish and maintain a local presence, build trust, and expand globally. Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance, connection rates, and success today.

CallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.

MightyCall offers a versatile and scalable cloud-based call center solution tailored for small and medium-sized enterprises. Join the MightyCall community and experience how our innovative Call Center system can transform the way your business communicates with clients. This unique approach to communication can significantly enhance your operational efficiency and customer satisfaction.

One Platform for All Business Calls Simplify and enhance your business communications with Zadarma. From internal calls to global customer service, everything runs in the cloud — secure, reliable, and fully customizable to your workflow. Highlights include: - Visual PBX constructor for intuitive setup - AI call agents and speech recognition tools - Automatic call distribution (ACD) and IVR setup - eSIM for global mobile connectivity - Full API access to automate and integrate with your systems - 24/7 support and detailed documentation Perfect for companies managing international communication, remote support, or multi-channel sales teams.

Freshcaller is a cost-effective cloud-based solution that enables businesses to establish connections with their clientele. With the capability to provide phone numbers in over 90 nations, Freshcaller allows users to effortlessly create a contact center in just a few straightforward steps. The software integrates smoothly with a variety of CRM and Helpdesk platforms, facilitating collaboration between sales and support teams. Administrators can access real-time insights regarding customer interactions and agent performance through robust reporting and analytics features. Agents have the flexibility to take calls on their desktops or laptops, whether they are using Android or iOS devices, thereby fostering a completely connected yet remote contact center environment. Additionally, administrators can easily add agent licenses, purchase extra numbers, top up call credits, and enhance their pricing plan as needed. Renowned for its modern and dependable service, Freshcaller is trusted by over 7,000 clients around the globe, making it a popular choice for businesses seeking efficient communication solutions.

For over two decades, our cutting-edge technology has been at the forefront of providing telecom services. We specialize in a variety of areas including Hosted IP-PBX, SIP Trunks, Call Center Software, Wholesale, and Data Services, ensuring that our offerings align with the FCC standards for STIR/SHAKEN network compliance with outstanding service, competitive rates, and top-tier products. The XCast Unified Communications system is designed to be both scalable and international, featuring unlimited, complimentary extension-to-extension connectivity across the globe, all managed effortlessly through a web-based Administrator Control Panel (ACP) that simplifies the oversight of your features. We are excited to present our promotional pricing options, which include the Hosted PBX Basic package at just $9.95 per month and the Sip Trunking Basic plan at only $4.95 per month, making it easier than ever to enhance your communication capabilities.

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

Our platform is fully equipped with all the essential features necessary to operate either a large enterprise call center or a small home-based business with five agents. With our innovative, patent-pending blockchain technology, we offer a comprehensive solution that encompasses inbound and outbound calling, live chat functionality, quality assurance measures, user-friendly drag-and-drop scripting, and detailed reporting capabilities, among other tools. Additionally, we provide standard features such as open APIs and a flexible infrastructure that can rapidly scale to accommodate even the most demanding program specifications. You can access all the vital tools needed to efficiently manage your contact center without breaking the bank. This ensures that both small and large operations can benefit from our cost-effective solutions.

Thirdlane is a comprehensive multi-tenant communication platform that combines VoIP calling, unified messaging, video conferencing into powerful solution. Designed for both enterprises, MSPs, telecom providers and resellers, it offers unmatched flexibility, cost-effectiveness, and scalability. Highlights: - PBX with advanced call routing, voicemail, and conferencing. - IVR, call queues, recording, and analytics. - CRM integrations with Click-to-Call and caller ID screen pops. - Thirdlane Connect desktop, web, and mobile apps for collaboration. - Flexible choice: cloud-hosted or on-premises. - White-label Who it’s for: - MSPs and UCaaS providers launching branded communications. - Enterprises seeking a customizable phone system with CRM integration. - Telecom providers and resellers looking for modern PBX offerings. Thirdlane delivers a complete, future-proof phone system for organizations that want to unify communications and scale without compromise.

Aircall is redefining call center and customer communication software with an AI-driven platform that empowers teams to work smarter and connect better. Designed for both sales and support teams, it centralizes phone calls, SMS, and WhatsApp messaging, ensuring no customer interaction slips through the cracks. With AI Voice Agents, businesses can handle inbound calls 24/7, qualifying leads and addressing routine queries without missing a beat. The new AI Assist Pro takes conversations further by coaching reps in real time, guiding them with prompts, and automating follow-ups—turning every rep into a top performer. Teams also gain actionable insights with powerful analytics, call recordings, and performance dashboards to identify trends and improve outcomes. Aircall’s shared inbox keeps cross-channel communication organized, while IVR and automated call routing reduce resolution times. Businesses appreciate its fast, intuitive setup: claim numbers instantly, configure workflows in minutes, and connect seamlessly to Salesforce, HubSpot, Zendesk, Intercom, Shopify, Microsoft Teams, and 100+ integrations. Customers around the world—from travel agencies to healthcare recruiters—praise Aircall for its stability, reliability, and ease of use. With proven results like increased bookings, faster onboarding, and measurable boosts in customer satisfaction, Aircall demonstrates real business impact. By combining automation, AI, and human connection, it delivers a future-ready communication hub that helps companies scale without sacrificing quality.

Aloware is a comprehensive call center solution that facilitates voice calls, SMS/MMS communication, and seamlessly integrates with leading CRMs. It offers a full suite of tools designed to enhance customer engagement, such as call tracking, sales dialers, and a dedicated contact center. Your team will appreciate having a unified platform for managing all customer interactions effectively. This centralized hub not only streamlines communication but also boosts productivity across your organization.

The *astTECS IPPBX system serves as the perfect solution for businesses of all sizes, ensuring a comprehensive set of high-end features at a reasonable cost while holding TEC certification from the Government of India. This innovative PBX solution empowers organizations to be adaptable, forward-thinking, and competitive, all while streamlining telecom costs. Additionally, the *astTECS Call Center Dialer stands out as an omnichannel contact center solution, featuring a sophisticated real-time dashboard to monitor agents effectively. With the incorporation of advanced analytics and AI-driven capabilities, this dialer significantly enhances both agent productivity and customer interactions. Furthermore, *astTECS offers a robust call recording solution tailored for your business needs, with an intuitive voice recorder that boasts a range of advanced functionalities. Seamless integration with various PBX systems is a key benefit, as it supports ISDN/PRI, IP, analog lines, and mobile networks, ensuring comprehensive recording of all incoming and outgoing calls. This all-in-one solution not only optimizes communication but also facilitates better decision-making through detailed call insights.

Discover cloud-based contact center solutions customized for your business needs. Elevate both internal and external communication with Vonage's contact center services. Companies that use Salesforce can take advantage of our integrated solution, formerly known as NewVoiceMedia, improving interactions for both customers and agents alike. Our diverse range of cloud contact center options caters to enterprises of various sizes and needs. Vonage expertly merges contact center functionalities with unified communications, bringing all your communication requirements into a single, flexible cloud environment. Leverage the complete capabilities of Salesforce to connect with clients in a more personalized manner, allowing for faster and more effective calls, courtesy of our strong integration with Salesforce. Make intelligent, rapid routing choices based on any Salesforce object to ensure that the most suitable agent is paired with the right customer. Provide your agents with the essential tools for engaging and meaningful conversations, guaranteeing that every interaction leaves a positive impression. This holistic strategy not only smooths out communication processes but also significantly boosts customer satisfaction, ultimately leading to long-term loyalty and success. Additionally, such enhancements help create a more responsive and customer-centric organization.

Since its establishment in 2005, Ingouver Group has positioned itself as a leading European SaaS publisher and telecommunications provider. With a deep-rooted expertise in business telecommunications, the company launched Ringover in early 2018, offering a comprehensive communication solution that includes voice, video, chat, SMS, and call center functionalities, all delivered through a 100% cloud-based platform that serves 10,000 users. Ringover seamlessly integrates with various business applications and offers real-time analytics, simplifying the management of business communications to just a few clicks. The foundation of our success lies in our complete technological knowledge, an intuitive user interface, and unwavering support throughout the entire process. With Ringover, you can connect with your business from any location across the globe using either smartphones or PCs, requiring only a reliable internet connection to facilitate this flexibility. Additionally, this innovative platform empowers teams to collaborate efficiently, making it an essential tool for modern businesses.

The process of establishing the system is simple and it supports a wide range of phone models and service providers, all while integrating smoothly with current central systems. You can manage all your phone interactions through a visually engaging and easy-to-use platform. Each incoming call can be routed to the most appropriate individual or agent at the optimal time, which facilitates effective communication. The online control panel provides straightforward access to recording, monitoring, and reviewing all calls conducted within your organization. You have the ability to create limitless call routes, offering you flexibility in their management through the administrative interface. Moreover, you can tailor messages for automated responses based on extension numbers, times, or caller IDs, ensuring a personalized experience. Incoming calls can also be redirected to specified numbers, and in instances where lines are occupied, calls can be placed in a queue while keeping the caller's details for later use. Another significant aspect is the conference calling feature, which allows three or more participants to join the conversation at once, thereby conserving both time and resources. This all-encompassing system not only optimizes communication workflows but also significantly boosts overall operational productivity, making it an invaluable asset for any organization. In summary, it provides a robust solution for modern communication challenges, enhancing both efficiency and user experience.

Intalk.io is an all-encompassing call center software based in India, tailored to provide sophisticated communication capabilities ideal for larger enterprises. This platform seamlessly combines multiple business communication channels—such as voice, email, SMS, web chat, and social media—into a unified and effective Customer Experience Management system. By utilizing its Cloud Contact Center Software, users can benefit from a more efficient process as cutting-edge solutions enhance workflow organization. For businesses that place a high value on customer experience, Intalk.io stands out as an exceptional option, ensuring that your clients have smooth and enjoyable interactions with your brand. This call center management tool is crafted to help you address any obstacles while building more robust relationships with your customers. When customers are satisfied, they often become your strongest advocates, promoting your services through positive recommendations. Prioritizing customer experience is not merely advantageous but vital for your business's growth and sustainability. Investing in customer satisfaction today promises significant returns and fosters long-term loyalty to your brand, ensuring a thriving future.

3CLogic stands out as a premier cloud contact center solution that enhances communication for businesses with their workforce and clientele. This innovative platform is powered by Amazon Web Services (AWS) and provides sophisticated, scalable speech recognition capabilities that seamlessly integrate with major CRM systems like SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. With deployments across five continents, 3CLogic is rapidly expanding its portfolio, catering to a diverse range of Global 2000 clients. The platform fosters digital transformation by enhancing customer experience (CX), boosting operational efficiency, delivering insightful reporting, and incorporating dynamic interactive voice response (IVR), computer telephony integration (CTI), and artificial intelligence (AI) functionalities. As organizations increasingly prioritize streamlined communication and data-driven insights, 3CLogic positions itself as a vital partner in achieving these objectives.

Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations.

Our comprehensive Contact Center Platform is specifically crafted to greatly enhance the efficiency of your CRM while also elevating the customer experience. With the capability for your teams to handle double the volume of calls and automatically log interactions, you will see a remarkable boost in productivity. Acquire essential insights from customer conversations that include critical feedback on products and mentions of competitors, which will enable you to make well-informed changes for broad improvements. Leveraging cutting-edge AI technology, our platform simplifies various processes, from virtual agents and call routing to analytics and speech recognition, thereby making your workflows more intelligent and user-friendly. Take advantage of crucial integrations, conversation tools, and analytical insights necessary for your Contact Centers to refine the customer journey. Samespace Contact Center not only optimizes the dialogues your agents have with both prospects and customers across phone calls, chatbots, and social media platforms but also ensures that every interaction is both efficient and effective. With our platform, you can rest assured that your engagement strategies are not only informed but also have a significant impact every time you connect. Furthermore, this holistic approach guarantees that your teams are well-equipped to handle diverse customer needs, leading to a more satisfying service experience overall.

Indosoft Inc. stands out as a premier provider of contact center technology solutions, renowned for its groundbreaking creation, Q-Suite, which is a sophisticated and feature-rich call center software ACD specifically designed for Asterisk systems. The company prides itself on its extensive computer telephony knowledge and offers complete turn-key installation services for the setup of inbound, outbound, and virtual call centers. Furthermore, their ACD software is versatile enough to be licensed across various industry applications. Engineered for environments with multiple tenants, Q-Suite boasts a fully functional ACD and an efficient predictive dialer that enhances operational efficiency. Users can effortlessly integrate chat and email capabilities directly within the ACD software. Among its many powerful features, the platform allows for personalized web interface customization for agents, the ability to create and implement dynamic scripts on agent screens, and the development and oversight of complex call routing and IVR systems that cater to specific contact center needs. With additional features like skills-based routing, queue prioritization, and a comprehensive IVR builder, businesses are equipped to refine their communication strategies effectively. This extensive array of tools not only empowers organizations to boost their customer service capabilities but also positions them to achieve long-term success in an increasingly competitive environment.

Microtalk delivers a comprehensive suite of cloud-based telecommunication services, designed to empower businesses with flexible, secure, and cost-effective connectivity. Its flagship Cloud Phone System is simple to deploy and packed with features, including IVR digital receptionists, secure call recording, music on hold, skills-based call routing, and HD-quality voice. The system is equally suited for small businesses, remote teams, and enterprise-level contact centers, making it a versatile option for diverse communication needs. Contact Centre solutions include high-capacity VoIP trunks, optimized media routing, toll-free and DID numbers, and a predictive dialer hosted in the cloud to streamline outbound campaigns. Microtalk also provides enterprise-grade fibre internet with speeds up to 10Gb, combined with SD-WAN and MPLS for reliable, high-performance networking. For customer engagement, its SMS platform allows businesses to launch and track mass campaigns, schedule recurring messages, and ensure compliance with carrier regulations. Since 2008, Microtalk has served more than 10,000 customers across 15 countries, ranging from retail and construction to finance and call centers. Its business model eliminates CAPEX by offering low per-user costs, making advanced cloud telephony accessible and scalable for organizations of any size. Clients benefit from seamless setup in under five minutes, easy integration, and round-the-clock technical support. By combining innovation, reliability, and customer-first solutions, Microtalk continues to be a trusted partner in modern business communications.

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

Pulse stands out as a premier provider of innovative call center solutions, with its Web Real-Time Communication significantly boosting operational efficiency in call centers. With a rich history spanning more than twenty years in the call center sector, Pulse has successfully assisted clients across India, North America, and Europe in creating smooth and effective customer interactions. The company’s tailored call center solutions, which incorporate cutting-edge features, not only streamline the customer journey but also enhance revenue generation and foster customer loyalty. By focusing on meeting the unique needs of businesses, Pulse ensures that clients receive solutions that are well-suited to their requirements. Additionally, these advanced features promote proactive engagement with customers, ensuring they enjoy an outstanding user experience and reinforcing long-term relationships. Ultimately, Pulse is committed to helping businesses thrive in a competitive landscape through its expertly crafted solutions.

Zultys has introduced its Integrated Contact Center (ICC) to improve operational productivity and adeptly handle a significant volume of customer calls. This versatile solution is available as both a web-based and desktop application, complete with features designed to streamline workflows and enhance customer interactions. The ICC can elevate the efficiency and effectiveness of customer service teams, irrespective of their size or the call volume they manage. It employs intelligent call routing, directing incoming calls to agents based on predetermined criteria and real-time conditions, which allows for calls to either ring through to the entire team or be assigned to a single agent at a time, depending on the team's preferences. Moreover, customers are paired with the most appropriate representative tailored to their specific needs, ensuring they receive optimal support. In cases where a customer opts to return shortly after their initial contact, they can be seamlessly connected to the same agent who assisted them previously, thereby avoiding the hassle of repeating their issue. The system additionally features a customizable, real-time dashboard through tools like Wallboard and SuperView, which offer critical insights for team management and performance evaluation. Beyond these capabilities, this all-encompassing solution is designed to not only bolster operational efficiency but also to significantly enhance the customer experience, fostering long-term loyalty and satisfaction.

Cost-effective options for both outbound and inbound cloud calling are now on the market, crafted to enhance the capabilities of sales teams and call centers with a powerful power dialer and an intuitive telephone answering service, all while providing accessible human support. Take control of your inbound call center with a holistic software solution that allows for flexibility in receiving, transferring, and managing calls from virtually anywhere. Agents can effortlessly log in from any location and start handling calls with just a computer, a USB headset, and a reliable internet connection. At the same time, managers have the ability to monitor performance, adjust settings, and generate detailed reports with ease. Timely call management is crucial, and with Octopus, agents will have essential information readily available on their screens to improve their call-handling capabilities. Depending on the size of your business, agents might manage hundreds or even thousands of calls monthly, ensuring that your communication requirements are met both effectively and professionally. This approach not only simplifies operations but also enhances overall productivity and customer satisfaction. Furthermore, the integration of advanced analytics allows businesses to continuously refine their calling strategies, ensuring they remain competitive in an ever-evolving market.

RapportCMS distinguishes itself in the marketplace, providing a unique edge over competitors. Our focus lies in the integration of telephony, interaction management, and the personnel who handle calls. This approach enables us to create ‘human technology’ designed by contact center experts for their colleagues. We recognize that exceptional call center technology must address not only the initial greeting from the agent but also the subsequent processes and the routing of calls to the agent's desktop. As a leading contact center in the AUNZ region, we spent more than a decade developing, refining, and enhancing our technology before launching it as a SAAS product. Unlike many of our competitors, who primarily prioritize telephony solutions, we understand that the interactions following an agent's greeting are equally significant. This holistic viewpoint guarantees that our offerings are not only state-of-the-art but also closely aligned with the dynamic requirements of the industry. Furthermore, our commitment to innovation and user-centric design helps ensure that we remain at the forefront of the contact center landscape.

Cloud-based call center solutions aim to address the difficulties inherent in traditional on-premises systems. Our offering allows businesses to manage their call centers remotely while ensuring robust protection of their sensitive data from potential cyber threats. Sip2Dial’s state-of-the-art cloud call center software provides agents with crucial tools and pertinent information to enhance their performance. With a straightforward interface, our platform effectively consolidates customer interactions across various channels and assigns them to the suitable agents without hassle. A key feature of our software is its capability to reduce hold times by giving customers the choice of receiving a callback when it's their turn, which significantly improves their overall experience. This method not only boosts transparency and visibility but also greatly simplifies operational processes. At Sip2Dial, we focus on grasping the distinct needs of our clients, investing time to tailor our solutions to meet the specific demands of diverse contact centers. Through comprehensive data collection and analysis, we strive to improve operational efficiency, optimize resource allocation, and drive better business outcomes. Ultimately, we are dedicated to equipping businesses with the necessary tools for effective communication, leading to heightened customer satisfaction and loyalty. Our mission is to ensure that every interaction is managed with precision and care, fostering long-term relationships between businesses and their customers.

Nectar Desk is a software-as-a-service (SaaS) platform designed to manage both incoming and outgoing calls effectively. In addition to call management, it features robust reporting and analytics capabilities. Our all-encompassing call center software can be deployed in just a few moments. Users have the flexibility to personalize their agents, purchase phone numbers, and access numerous additional functionalities. Nectar Desk encompasses essential call center operations while also providing sophisticated tools for enhanced performance. You can analyze comprehensive metrics on agent performance, which include call recordings, availability, response times, and live listening options, along with tailored reports and notifications. Furthermore, Nectar Desk enables the management of all omnichannel communications from a single interface. The software facilitates seamless integration of SMS, ticketing systems, and chat services. Now, you have the ability to observe the performance of all your agents, including remote representatives, in real-time. Additionally, this platform allows you to evaluate and assess interactions between your agents and potential clients, ensuring timely support when necessary, ultimately enhancing customer satisfaction.