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Ratings and Reviews 0 Ratings
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What is i-Listen?
Netlogic TEC is committed to providing outstanding software solutions tailored to our clients' needs. We consistently incorporate cutting-edge technological innovations into our offerings, guaranteeing that our customers benefit from superior applications. Each software product we provide is designed for seamless interaction with others, as well as compatibility with third-party applications through specialized middleware functionalities. One of our flagship products, I-Bill, is an online platform that allows organizations to monitor their telecom usage while effectively managing related expenses. In addition, i-Call is an automated dialing system capable of batch-calling multiple phone numbers simultaneously. For small businesses seeking a flexible telecommunications solution, i-Connect presents a dynamic PBX system that adapts to their changing requirements. We hold the conviction that any endeavor worth pursuing should be accomplished with the utmost quality. Our ambition extends beyond merely meeting customer expectations; we strive to exceed them in every aspect, and we take significant pride in our core values, which include integrity, honesty, and a dedication to excellence. By adhering to these principles, we cultivate enduring partnerships with our clients, built on a foundation of trust and mutual respect, while also continually seeking innovative ways to enhance their experiences with our products.
What is Enghouse Quality Management Suite?
Finding the right equilibrium between a company's goals and customer expectations is a complex and ever-changing task. Enghouse Interactive supports firms in delivering top-notch service while achieving financial success and efficiency through its extensive range of workforce and business optimization tools. These solutions include capabilities like call and screen recording, speech analytics, workforce management, performance tracking, scorecards, cost assessments, and a variety of reporting options. Their design allows for scalability and modularity, enabling organizations to tailor their approach to fit their ongoing performance improvement strategies. Exceptional customer service is essential for cultivating a strong brand image; a recent survey revealed that 60% of respondents had stopped patronizing a business due to poor customer support. The benefits of emphasizing outstanding customer service are clear, as they help businesses create loyalty and establish enduring relationships with their clients. Furthermore, in the current competitive environment, companies that prioritize high-quality service are more likely to enhance customer retention and expand their market presence, paving the way for sustainable growth. Ultimately, investing in customer satisfaction not only reaps immediate rewards but also sets the foundation for future success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Netlogic IDX
Date Founded
2014
Company Location
Egypt
Company Website
infodyna.com
Company Facts
Organization Name
Enghouse Interactive
Date Founded
1984
Company Location
United States
Company Website
www.enghouseinteractive.com
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Categories and Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording