Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 1 Rating

Total
ease
features
design
support

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Media

Media

Integrations Supported

Axonius
Centreon
GLPI
Jira Service Management
Lansweeper
Microsoft Azure
Odoo
OverSOC
ServiceNav
ServiceNow
SuiteMaster
TeemIp
VMware vSphere
Zammad
openITCOCKPIT

Integrations Supported

Axonius
Centreon
GLPI
Jira Service Management
Lansweeper
Microsoft Azure
Odoo
OverSOC
ServiceNav
ServiceNow
SuiteMaster
TeemIp
VMware vSphere
Zammad
openITCOCKPIT

API Availability

Has API

API Availability

Has API

Pricing Information

$461.02 per year
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

synetics

Date Founded

1996

Company Location

Germany

Company Website

www.i-doit.com

Company Facts

Organization Name

Combodo

Company Location

France

Company Website

www.combodo.com/itop

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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