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What is iCepts Mobile Field Service Management?

Managing and monitoring services can pose significant challenges, yet Business Central provides an array of tools designed to facilitate this process. These resources are specifically tailored for repair shops and field service operations, proving effective in various business environments, including complex customer service distribution chains, industrial services employing bills of materials, and the high-frequency dispatch of technicians who require efficient spare parts management. The enhancements introduced by iCepts Technology to the Field Service Management mobile dashboard for Business Central greatly elevate the experience for those operating remotely. Furthermore, Business Central empowers users with functionalities that allow them to deliver services in alignment with established contracts and fulfill service orders as promised. The Dispatch Board serves as an essential tool for service technicians or dispatchers, as it streamlines the identification of pending service orders. With a quick overview of the Dispatch Board, users can effortlessly track which orders are currently in progress and which have been completed, facilitating a more organized workflow. This structured methodology not only improves operational efficiency but also significantly enhances customer satisfaction. Ultimately, by leveraging these advanced tools, businesses can ensure a higher level of service delivery while optimizing their resource management.

What is MetaField?

Boost project execution by overseeing scheduling and dispatch in real-time. Schedulers can take advantage of centralized and shared views to keep track of assigned workloads, issue work orders, and effectively assign technicians to various projects. It is crucial to implement necessary certifications to ensure that only qualified technicians are scheduled, while alerts will inform you if any scheduled technicians do not meet the required qualifications. Notifications can be sent through text or email for prompt responses to work order requests. Moreover, the process of collecting and managing sample and test data, along with photos and field observations, can be optimized for faster, data-informed decision-making and project execution. Field technicians can swiftly access work orders, upload essential data, and create detailed daily reports. This system guarantees that a centralized data repository is accessible from the field to the office, whether on a desktop or mobile device, offering the project team real-time access to trustworthy and actionable information, which ultimately improves collaboration and efficiency. Additionally, the integration of these tools not only enhances productivity but also cultivates a sense of accountability within the team, reinforcing the importance of each member's responsibilities in achieving project goals. This streamlined approach ultimately leads to more successful project outcomes and a more cohesive working environment.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Docusign
Microsoft Dynamics 365 Business Central

Integrations Supported

Amazon Web Services (AWS)
Docusign
Microsoft Dynamics 365 Business Central

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iCepts Technology

Company Location

United States

Company Website

www.icepts.com/mobile-field-service-management-for-business-central/

Company Facts

Organization Name

Agile Frameworks

Date Founded

2011

Company Location

United States

Company Website

www.agileframeworks.com/solutions/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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